BE KNOWN FOR GREAT CUSTOMER SERVICE
73% say customer experience is important when shopping online. Additionally, they want to do so in their own language. By outsourcing, you get a scalable, local, and high-quality customer service setup cheaper, than doing it in-house.
OUR CUSTOMER SERVICE SOLUTIONS
- Full Customer Service
- Light Customer Service
- Automated Customer Service
All the channels, all the time
With our Full Customer Service solution you get customer service on all channels as well as a chatbot to automate frequently asked questions.
Your point of contact is a trained e-commerce manager, a resource for you to improve your processes in a given market.
In addition, you have self-service access to our AI-driven reporting tool, where all conversations are analysed, categorised, and translated to English, allowing you to improve processes from data, build dashboards for different departments, and stay on top of business.
Outsourced emails
With our Light Customer Service solution, you get local customer service by email, as well as a chatbot and an email filter to help automate a large part of conversations.
The reduced cost comes from removing the phone and live chat channel, making it perfect for exploring a new market with local customer service without breaking the bank.
At a reduced cost pr. conversation, we will switch out the local customer service team with an international team handling conversations by machine translating incoming mails and their replies.
Let technology work for you
With our Automated Customer Service product you get a tailored Chatbot and Mail Filter to make your own customer service much more efficient.
The technology is monitored by our own Automation Specialists, ensuring Chatbot and Mail Filter performance improves continuously over time.
By implementing both of these into your work, you can expect to reduce the work load for your agents by up to 50%.
- Full Customer Service
- Light Customer Service
- Automated Customer Service
All the channels, all the time
With our Full Customer Service solution you get customer service on all channels as well as a chatbot to automate frequently asked questions.
Your point of contact is a trained e-commerce manager, a resource for you to improve your processes in a given market.
In addition, you have self-service access to our AI-driven reporting tool, where all conversations are analysed, categorised, and translated to English, allowing you to improve processes from data, build dashboards for different departments, and stay on top of business.
Outsourced emails
With our Light Customer Service solution, you get local customer service by email, as well as a chatbot and an email filter to help automate a large part of conversations.
The reduced cost comes from removing the phone and live chat channel, making it perfect for exploring a new market with local customer service without breaking the bank.
At a reduced cost pr. conversation, we will switch out the local customer service team with an international team handling conversations by machine translating incoming mails and their replies.
Let technology work for you
With our Automated Customer Service product you get a tailored Chatbot and Mail Filter to make your own customer service much more efficient.
The technology is monitored by our own Automation Specialists, ensuring Chatbot and Mail Filter performance improves continuously over time.
By implementing both of these into your work, you can expect to reduce the work load for your agents by up to 50%.
COMPARE OUR SOLUTIONS
The quoted prices are standard and vary based on the specific tasks and procedures our agents must perform to ensure satisfactory handling of your webshop's customer service.
COMPARE OUR SOLUTIONS
The quoted prices are standard and vary based on the specific tasks and procedures our agents must perform to ensure satisfactory handling of your webshop's customer service. The pricing is excluding costs pr. conversation which are applied in Light, Full and Premium.
AUTOMATED
€320/moLIGHT
€420/moFULL
$740/moPREMIUM
Custom pricingMotatos outsourced all their customer service. 20% of it is fully automated - the rest is just really good
GREAT CUSTOMER SERVICE IS...
Teams speaking more than 20 languages ensures your customers can always speak their mother tongue when they need help.
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CUSTOMER SERVICE CAN IMPROVE YOUR BUSINESS
You will always have access to all your customer service data in a self-service format. All conversations are analysed and categorised continuously by Artificial Intelligence in our Customer Insights Platform allowing you to get to the root cause of pressing issues quickly, and improve your processes based on customer feedback. Hear more in the demo video right here!
FREQUENTLY ASKED QUESTIONS
We speak 20 languages across our four offices. We have our own agents employed from countries that speak these languages, and do thorough screening of our agents to ensure they speak, and write, the language at the highest level.
The languages we speak are: English, Danish, Swedish, Norwegian, Finnish, German, Dutch, French, Italian, Spanish, Latvian, Lithuanian, Estonian, Polish, Bulgarian, Hungarian, Croatian, Slovakian, Czech, Romanian, Ukrainian, and Russian.
Missing a language? Feel free to reach out anyway - we have partners all over the world who can help.
We can connect to your social media and alternative messaging accounts and answer your requests as well, as if they were completely regular chat messages.
We can also monitor the comment sections on your social media pages and reply to comments, boosting the engagement with your community.
We offer full transparency in the work we do. You have real-time access to the conversations we receive and our replies. You can easily translate conversations to English, so you can easily follow along in all markets.
You will also have continuous meetings with your dedicated e-commerce manager, who helps ensure product knowledge is present in the teams and that things are going according to your wishes and processes.
