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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

SINCE 2010 WE HAVE HELPED OVER

 

1,000 CLIENTS

SUCCEED ABROAD

Byacre Carbon Overland
TOUCH
ByAcre
ByAcreHow we helped ByAcre to automate customer service
I Love Coffee
TOUCH
Aš Myliu Kavą
Aš Myliu KavąHow we helped Aš Myliu Kavą expand
toddler with a home made crown
TOUCH
Creativ Company
Creativ CompanyHow Creativ Company achieved 94% increase in conversion rate
girl wearing crocs and tracksuit
TOUCH
Open24
Open24How we supported 8 Open24 webshops
Baby playing with cardboard binoculars
TOUCH
Babysam
BabysamHow BabySam translated 2000 products in four days with a custom LLM
Person in pool with clothes on
TOUCH
Boom Butik
Boom ButikWe helped Boom Butik automate 15% of customer service from day one
Motatos parcel on the hallway floor
TOUCH
Motatos
MotatosWe helped Motatos scale in 5 countries with native customer service & technology
Sephora's make-up brushes in product packaging
TOUCH
Sephora
SephoraWe helped Sephora automate 25% of customer service requests
Westie terrier lying on the the table at the vet
TOUCH
Vetnordic
VetnordicWe helped Vetnordic expand to 4 markets in 3 months.
Hands holding fresh soil
TOUCH
Veikals Dārzam
Veikals DārzamWe helped Veikals Dārzam increase conversion by 330% with translations and marketing
Picnic basket, quilt and rucksack in the park
TOUCH
SmartaSaker
SmartaSakerSmartasaker increased conversion rates by 18% across markets with localised webshops
People standing next to a trampoline in a mountain landscape
TOUCH
North Trampoline
North TrampolineHow North Trampoline improved scalability in 9 markets
woman with flowers
TOUCH
Brøndsholm
BrøndsholmWe helped Brøndsholm increase sales by 442% through streamlined marketing
woman jogging at mountain sight
TOUCH
Zizzi
ZizziHow Zizzi launched 9 fully localised webshops
Liewood products at a field held by people
TOUCH
Liewood
LiewoodHow we support Liewoods 3 fully localised webshops
SOME OF THE CLIENTS

WE HAVE WORKED WITH