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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor

A LOCALISED WEBSHOP IMPROVES YOUR CONVERSION RATE

From €695

Few things cause low conversion like an insufficiently localised webshop. About 40% of consumers would not even consider buying from a webshop that's not localised. Our specialists are ready to do a full review of your webshop so you can be sure it's a local as possible.

OUR APPROACH

A LOCALISED CUSTOMER EXPERIENCE

Line drawing of woman looking at a computer with a pen in her hand
  • User Experience
  • Communication
  • Conversion

FIRST IMPRESSION AND NAVIGATION

First impressions are crucial; if your site doesn’t capture attention immediately, visitors will leave. Easy navigation is essential; if customers struggle to find their way, they’ll abandon your site.

 

E-com illustrations (3)

 

LOCALISED COPY AND TRANSPARENCY

Without localisation, language barriers can deter 40% of customers. Small errors or cultural missteps can lose sales. Transparency builds trust; if customers don’t know who you are or how to contact you, they’re less likely to buy.

 

A mockup of how content is localised

 

THE RIGHT LOGISTICS & CHECKOUT PROCESS

Using familiar logistics solutions is crucial; unfamiliar options confuse and deter customers. The checkout process is a major pain point; if it’s not seamless, customers will abandon their carts. Efficient logistics and an easy checkout ensure completed purchases and repeat customers.

 

A mock up of the order confirmation page

 

  • First impression
  • The right logistics
  • Localised copywriting
  • Transparency
  • Navigation
  • Checkout process

You never get a second chance

...to make a good first impression. It might be a cliché but it's true nonetheless.

To turn visitors into customers, we need them to stay on the site after entering. Here, first impressions matter; a site must capture the visitor’s attention and interest. Our Site Check evaluates how your site manages to do exactly that.

People prefer what they know

And payment and delivery partners are no exception.

You won't be able to simply copy and paste your delivery and payment partners and call it a day. Doing so is a certain way of ensuring low conversion. Do not confuse visitors with logistical solutions they do not recognise; make them feel like your webshop could have been started by someone down the street.

People prefer their own language

In fact, 40% of people would never buy something from a webshop in a different language, and the rest prefer to shop in their mother tongue.

A native pair of eyes ensures nothing falls through the cracks, making you rest assured knowing you won't lose potential customers from tiny errors or language norms that only a native would spot.

Own who you are

Honesty is the best policy.

You will benefit from letting your customers know who you are. If customers do not know where you are from, cannot figure out how to get in touch, or who you are, then they are less likely to purchase from you.

Set yourself up for success

You should not need a GPS to get around a website.

Your webshop should be intuitive and easy to navigate - if the customers are finding it difficult to get around the site, chances are that they will never convert. Or perhaps they cannot figure out how to.

Get over the finish line

The most important step of any customer journey, and where most abandon it, is the checkout flow.

It needs to be intuitive, understandable, easy, and efficient. If it's not, customers will leave and you might never see them again.

A HEALTH CHECK OR A ROADMAP?

OUR WEBSITE AUDITS

SITE REVIEW

€695
Review of your webshop by a native specialist
Identification of errors
Identification of areas for improvement
Full list of concrete improvements to existing pages
Tailored initiatives for further improved conversion

A "health check" to help you understand your webshop's level of localisation.
Hear more

SITE CHECK

€2240
Thorough review of your webshop by a native specialist
Identification of errors
Identification of areas for improvement
Full list of concrete improvements to existing pages
Tailored initiatives for further improved conversion
All the tailored recommendations that you need to make your webshop fully localised.
Hear more
HOW DOES LOCALISATION IMPACT PERFORMANCE

By implementing the findings from our Site Check, Creativ Company managed to increase their conversion rate by 94%

Small girl in a pink dress with a home made toy crown
MakesYouLocal team from Succeed Abroad Conference in Copenhagen
THE KEY TO GREAT RESULTS

NATIVE E-COMMERCE MANAGERS

Having someone who was been born and raised in the market you are expanding to give their input on your webshop is great. If they are also e-commerce specialists? That is close to priceless. 

We have native e-commerce managers from more than 14 countries that are the ones responsible for, amongst many things, our Site Checks. Their input comes from that priceless point where lived culture and learned e-commerce meet, where they see and note things that you would not have had a chance to spot without their lived experiences.

INTERESTED IN IMPROVING YOUR CONVERSION?

Have a chat with our expansion specialist, Antonella

Antonella, no background