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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy
Market as a service

Test a new market with everything taken care of

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour
Social Media Management

Strengthen your brand by outsourcing your social media channels to local experts

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
A toddler with a hand made craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor
makesyoulocal staff at succeed abroad event

OUR STORY

WE HELP YOU

SUCCEED ABROAD

MakesYouLocal assists companies from all over Europe in international success.

We specialise in e-commerce, customer service, and digital growth, providing the local resources necessary for companies to strive abroad.

Since 2010, we have helped over 1000 companies with their European internationalisation.

WHAT WE DO IS

LEVEL THE PLAYING FIELD

We help small and medium-sized e-commerce companies from all over Europe to compete and succeed in a field dominated by big international players.

Employees hugging
Employees working
OUR TEAM OF LOCALS

HELP YOU INTERNATIONALISE

 

You will be working with e-commerce professionals that are native to the country you are planning to enter.

From customer service, online growth and translation to localisation, we provide businesses with the means for international success.

LOCALISATION

SINCE 2010

The company was founded in Copenhagen and is owned by the original founders and key employees.

Today, MakesYouLocal has four European offices located in Copenhagen, Vilnius, Berlin and Brno.

Employees having fun
TAKE A PEEK AT

OUR COMPANY HISTORY

  • Copenhagen office

    2010 - 2013

    MakesYouLocal was founded by husband and wife Max Riis Christensen and Ingrid Riis Karlsen. Our first HQ was on Classensgade, in the Copenhagen neighbourhood of Østerbro. From here, we began servicing our first three clients. In 2011 Max and Ingrid were joined by the company’s first employee.
  • Employees celebrating birthday MakesYouLocal

    2014 -2016

    An important time in the early development of MakesYouLocal. Søren Kjær Nielsen joined the partnership and we opened our first international office in Vilnius under the management of Donatas Gudelis and established a subsidiary in Norway.
  • Employee summer party

    2017 - 2020

    We outgrew our first HQ and moved to bigger offices in the nearby street of Livjægergade. By the end of 2020 the company had grown to a total of 69 employees; and Henrik Hansen and Ann Nørgaard Jensen had become our fourth and fifth partners.
  • max_presenting

    2021 – 2022

    We established offices in Berlin and Brno to get closer to our clients. The Copenhagen HQ once again had to move, this time to our current address at Tietgens Have - a stone's throw from where the company was founded.
  • employees clapping

    2023 –

    In the early days of 2023 MakesYouLocal A/S was created, and a new ownership structure was established consisting of Max Riis Christensen, Ingrid Riis Karlsen, Søren Kjær Nielsen, Henrik Hansen, Ann Nørgaard Jensen and Donatas Gudelis. 

    As of February 2023, the organisation has a total of 117 employees based in our offices in Copenhagen, Vilnius, Berlin and Brno.
OUR

BUSINESS PARTNERS

  • Office Copenhagen

    NORDICS, THE UK & EUROPE

    COPENHAGEN OFFICE

    Our Copenhagen office is situated just 6 minutes away from the city centre. We are located at the Tietgens Have office building in Nordhavn, right next to the S-train and metro stations.

    Find us at

    • Østbanegade 123, 2100 København Ø
    • +45 69 91 80 06
    • info@makesyoulocal.com
  • vilnius office

    BALTICS & POLAND

    VILNIUS OFFICE

    Our Vilnius office can be found on the top floor of the Panorama shopping centre, located in the neighbourhood of Žvėrynas. The office is easily accessible by public transportation and just a 15-minute walk from the city centre, which can be reached by taking a stroll along, and across, the Neris river.

    Find us at

    • Saltoniškių g. 9, Vilnius 08105
    • +370 693 37 346
    • vilnius@makesyoulocal.com
  • Brno office

    CZECHIA

    BRNO OFFICE

    The Brno office is located in the ImpactHUB coworking space, in the centre of Brno. Excellent accessibility is complemented by a friendly environment with comfortable facilities and a great community of people and companies.

    Find us at

    • Cyrilská 7, 602 00 Brno-střed-Trnitá
    • +45 69 91 80 06
    • info@makesyoulocal.com
  • berlin office

    GERMANY

    BERLIN OFFICE

    The office is located right in the heart of Berlin at Skalitzer Straße. It is a part of Mindspace, a coworking space in a former paper factory from 1872.

    Find us at

    • c/o Workish
    • Harzer Str. 39, 12059 Berlin
    • +45 69 91 80 06
    • info@makesyoulocal.com
Meet

THE MANAGEMENT TEAM

Portrait of Max
TOUCH
Max Riis Christensen CEO
Max Riis Christensen CEO
Portrait of Ingrid
TOUCH
Ingrid Riis Karlsen Partner
Ingrid Riis Karlsen Partner
Portrait of Søren
TOUCH
Søren Kjær Nielsen Partner
Søren Kjær Nielsen Partner
Portrait of Maria Skatvedt Haaland, Head of Operations
TOUCH
Maria Skatvedt Haaland Head of Operations
Maria Skatvedt Haaland Head of Operations
Portrait of Lotte Andkjær Christensen, Head of Product & Marketing
TOUCH
Lotte Andkjær Christensen Head of Product & Marketing
Lotte Andkjær Christensen Head of Product & Marketing
Portrait of Britta Jørgensen, Head of People and Culture
TOUCH
Britta Jørgensen Head of People & Culture
Britta Jørgensen Head of People & Culture
Portrait of Hayley Damstoft, Head of Customer Success
TOUCH
Hayley Damstoft Head of Customer Success
Hayley Damstoft Head of Customer Success
cockapoo dog
TOUCH
Otto The Office Dog
Otto The Office Dog
Portrait of Donatas
TOUCH
Donatas Gudelis Managing Director & Partner
Donatas Gudelis Managing Director & Partner

QUESTIONS?

Let's talk about how we can help your webshop succeed abroad.
Contact us today