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B2B SALES SUPPORT

OUR SUPPORT TEAM

HELP YOU SUCCEED ABROAD

Since 2010, more than 500 businesses across many industries have outsourced their customer support to our native teams of e-commerce specialists. 

With our extensive experience, we are ready to welcome and support your customers in their own language across Europe.

WHAT

WE CAN HELP YOU WITH

Customer support

Support on all channels - with all incoming contact monitored and escalated according to agreed guidelines - for swift customer response. 

Conversion rate

Our advanced AI tool monitors all the feedback your leads and customers give you throughout their journey and we convert this feedback into suggested actions that can improve your conversion rate.

CSAT score

Using Customer Satisfaction Score (CSAT) you receive a monthly overview of how customers score their experience with our customer service. We take all reviews very seriously, and focus on maintaining a high score.

CASE

"We decided to outsource all first-line support to MakesYouLocal. In addition, the right processes and support helped us scale our business to 4 markets in 3 months."

Jesper Smith, Managing Director, VetNordic

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HOW IT WORKS

OUR PROCESS

1
Tailored to your needs

Together, we create and continuously optimise a manual for our agents with clear guidelines from tone of voice to how we work in your back-end systems.

2
Transparency

Outsourcing dialogue with your customers is a big decision. To make it easier, we give full insights to all communication between our agents and your customers.

3
Deep knowledge

Our customer support set-up is based on your processes, and we work on a foundation of written guidelines and ongoing training to maintain a high quality for every contact point with your clients and leads. 

WE WRITE GOOD EMAILS TOO...

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