Market analysis
Understand your competition and lock in your positioning to succeed in your new market
GROW YOUR BUSINESS ONLINE WITH B2B SALES SUPPORT
From €799/month
Outsource your customer service to native teams, monitor your lead feedback, and improve your conversion.
OUR SUPPORT TEAM
HELP YOU SUCCEED ABROAD
Since 2010, more than 500 businesses across many industries have outsourced their customer support to our native teams of e-commerce specialists.
With our extensive experience, we are ready to welcome and support your customers in their own language across Europe.
B2B SALES SUPPORT
Outsource your customer service to our native support teams - available from 9:00 - 21:00. We are able to handle customer support, customer onboarding and work with new prospects to secure they become customers.
We ensure proper training, clear manuals and full transparency for optimal handling and success.
Welcome potential customers in their language and on their preferred channels
Customer service available from 9:00 - 21:00
Screening of all incoming communication with prioritised handling
Trained team available for all support tasks
Chatbot available 24/7
Dedicated account manager
Real-time performance report
Get 30 minutes of free consulting on B2B Sales Support
OUR APPROACH
HOW WE DO CUSTOMER SERVICE
Customer support
Support on all channels - with all incoming contact monitored and escalated according to agreed guidelines - for swift customer response.
Conversion rate
Our advanced AI tool monitors all the feedback your leads and customers give you throughout their journey and we convert this feedback into suggested actions that can improve your conversion rate.
CSAT score
Using Customer Satisfaction Score (CSAT) you receive a monthly overview of how customers score their experience with our customer service. We take all reviews very seriously, and focus on maintaining a high score.
OUTSOURCING WITH B2B SALES SUPPORT
Vetnordic outsourced customer service and managed to scale their business to four markets in three months
HOW IT WORKS
OUR PROCESS
1
Tailored to your needs
Together, we create and continuously optimise a manual for our agents with clear guidelines from tone of voice to how we work in your back-end systems.
2
Transparency
Outsourcing dialogue with your customers is a big decision. To make it easier, we give full insights to all communication between our agents and your customers.
3
Deep knowledge
Our customer support set-up is based on your processes, and we work on a foundation of written guidelines and ongoing training to maintain a high quality for every contact point with your clients and leads.
