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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor
Employees at work

WE HELP WEBSHOPS
SUCCEED ABROAD

Through expert localisation, dedicated native teams, and advanced e-commerce technologies we help your webshop thrive in new markets.
Contact us
Strategy & expansion
Native staff on demand
E-commerce technologies

THIS YEAR WE HAVE HELPED...

200+ webshops expand to and succeed in new markets
300+ webshops with their daily operations across 20+ countries
100+ webshops become more efficient and scale with technologies
WE LOVE WORKING WITH

AMBITIOUS BRANDS LIKE THESE

Woman in Boom Butik sweatsuit in the water
Read more
Boom Butik automated 15% of all conversations with a chatbot

"With MakesYouLocal's technology we were able to automate a noticeable share of our customer interactions while staying true to our brand and identity"

– Felix Geoffroy, Partner at Boom Butik

Read more
Creativ Company baby
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Creativ Company improved their conversion by 94 % with a site check

"With insights from MakesYouLocal's audit of our German webshop, we've nearly doubled our conversion rate. Their e-commerce expertise, and deep knowledge of specific markets has proved invaluable"

– Peter Rahbek, E-commerce Director at Creativ Company

Read more
Parcel on the floor
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Motatos scaled to five markets with native customer service

"With MakesYouLocal we get access to a local team of specialists for each market, allowing us to grow quickly and cost-effectively, without compromising customer satisfaction"

– Johannes Kayser, Chief Strategy Officer at Motatos

Read more
Woman with blue flowers
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Brøndsholm increased their sales by 442% with localised marketing

"MakesYouLocal provided us with professional service and advice, which helped us develop our business in Sweden through native expertise and allowing our customers are able to communicate in their own language"

– Irena Sibbern, CEO at Brøndsholm

Read more
Open 24 crocs
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Open24 outsourced customer service for eight webshops

"With MakesYouLocal we can rest assured our current customers are in safe hands, allowing us to focus on developing our business further"

– Aleksandr Pavlovič, Head of E-commerce at Open24

Read more
Sephora brushes
Read more
Sephora automated 25% of their customer service and saved €3000 a month with a chatbot

"Using MakesYouLocal's technology and expertise, we managed to reduce customer service costs drastically without compromising on quality"

– Emma Bonelli, E-commerce Specialist at Sephora

Read more

Untitled design (12)

 

STRATEGY & EXPANSION

Setting up a webshop and expanding into new markets requires more than just replicating your existing webshop in a new language. A successful expansion needs a strategic plan and a deep understanding of the local market to ensure your webshop appeals to and resonates with local consumers.

Discuss strategy & expansion 

Our core competences:

Competitive market analysis
Conversion rate optimisation
Webshop localisation
Professional translations and proofreading services
Business roadmaps and strategy development

NATIVE WEBSHOP STAFF

Certain tasks are best handled by local experts. Customer service, translations, and copywriting are just a few examples. Most consumers prefer content and communication in their own languages, and our teams from 20+ countries are ready to assist you, whether you need ongoing support or just a few hours of help.

Discuss native webshop staff 

Outsource to our native teams

Remote customer service agents

Website and products translations and copywriting

Performance marketing services

Native e-commerce specialists on-demand

Untitled design (13)

 

Guy presenting about technology at a conference

 

E-COMMERCE TECHNOLOGIES

Once your webshop is established in a new market, the next step is scaling. We hand-pick and manage technologies that help keep your costs low but also continuously enhance your webshop’s performance, ultimately boosting your bottom line.

Discuss e-commerce technologies  

Technology products and services

Customer service chatbots

Customer-focused email deflection

AI-powered customer experience analytics

Tech-stack consultation and setup

WOULD YOU LIKE TO DISCUSS

YOUR INTERNATIONAL JOURNEY?

It's free, has no conditions, and does not take more time than you have.

Book a meeting