AI chatbots that automate customer service | MakesYouLocal

Accurate answers built from your verified content

We build a tailored knowledge base for your chatbot using your help articles, policies and product information. The chatbot uses only this content to answer questions, which means you stay in full control of what it says. No guesswork, no incorrect replies – just accurate answers based on verified information.

phone screen with chatbot conversation

Real-time order updates in natural language

By connecting to your systems, customers can ask about their order in their own words – “Where is my package?”, “When will it arrive?”, “Has it been shipped yet?” – and the chatbot will respond with accurate, up-to-date information. It handles follow-up questions naturally, making the experience feel like a real conversation, not a form or a search box.

Replies that match your tone, every time

We define your chatbot’s tone of voice together with you and ensure it is used in every reply. Just before the bot responds, we add a final instruction that sets the right tone – whether that means using emojis, informal greetings, a friendly sign-off or specific brand phrases. For example: “Hey there 👋”, “Your order is on the way 🚚”, or “Let us know if you need anything else!”. It all depends on your style.

Our chatbots

Go all in on artificial intelligence or stay grounded with a click-based chatbot.

Click-based chatbot

€285/month

All conversations included

Monthly monitoring by trained automation specialist

Live order tracking

24/7 availability

Weekly performance reporting

Great when the vast majority of your questions are the same, as the customer can then just easily click a button and get an answer.

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Recommended

AI-based chatbot

€470/month

First 1000 successful conversations included

Monthly monitoring by trained automation specialist

Advanced order tracking capabilities

24/7 availability

Self-service reporting

Custom knowledge base

Custom tone of voice

Additional market, €100 pr. month

Great at answering a wide range of specific questions, as the chatbot dynamically retrieves the needed information from your custom knowledge base.

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CHATBOTS

FAQ

How do you ensure the answers are correct?

Your chatbot only replies with what you want it to say. We build a curated knowledge base from your own materials and define how the bot should sound. That means no off-brand replies and no hallucinations.

Here is how it works:

We analyse the customer’s message to understand the question
An AI model estimates a general intent behind the query
We search your knowledge base for the five most relevant articles
A reply is written based on verified content
The answer is then adjusted to match your brand tone and the customer’s exact question

Why switch from buttons to generative AI?

A button-based chatbot relies on predefined scripts, limiting the number of questions it can handle. Generative AI can address a broader range of inquiries by understanding and retrieving the necessary data in real time. This flexibility means fewer dead ends and a better user experience.

However, we can also add a few buttons to the AI chatbot, allowing for the most frequently asked questions to be more easily accessible – and the user can then ask any follow-up questions they have.

Will the generative AI respect brand guidelines, or could it generate off-brand responses?

We use your existing guidelines to define parameters for style and terminology, ensuring consistency. This is then used to rewrite each response before it’s sent to the customer to match that tone, reducing the likelihood of off-brand messaging.

How quickly can the generative AI chatbot be set up and trained?

The setup can be completed within days, depending on how much help center content that is already documented. Our team takes care of reshaping this content, or producing it, for chatbot, setting up system integrations, and crafting the tone of voice explanation with you.