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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor
Man presenting to an audience

LEVERAGE EXPERIENCE, SUCCEED ABROAD

Whether you want to expand into B2B sales and need help making a strategy, want to improve your performance in your current markets, or something else, we would love to talk to you about actionable insights and guidance that grows your webshop.

CEO and Founder

Max Christensen

Specialised in cross border e-commerce. Great insight into local e-commerce challenges and opportunities in Europe. His experience covers website optimisation, CRM strategies, online marketing, supply chain optimisation and outsourcing. Managing director over 10 years in leading Danish webshops. Speaker at e-commerce events in Denmark and internationally.
portrait of Max
Managing Director, Baltics

Donatas Gudelis

Entrepreneur and E-commerce enthusiast. Specialises in Cross-border e-commerce, business internationalisation, marketing and customer experience. Public speaker in Lithuanian and English.
Screenshot 2024-10-22 at 16.19.26
Partner

Søren Kjær Nielsen

Specialised in international online marketing including search, social and sales via marketplaces. Has worked with online marketing and sales since 2000 for, among others, VisitDenmark and Hewlett-Packard, and since 2010 as an online marketing consultant with cross border as a core competence. Experienced presenter in Danish and English.
Portrait of Søren

HOW WE HAVE HELPED OUR CLIENTS

Søstrene Grene were concerned about local checkout requirements. We provided initial councelling on guidelines based on their platform and conducted extensive quality assurance of those flows. 

Søstrene GreneEnsuring checkout flow quality in foreign markets

MakesYouLocal works with Erhvervshusene to equip small-to-medium businesses with tailored strategies for international webshop expansion. We offer initial guidance and help secure co-financing through Erhvervshusenes Virksomhedsprogram.

SMV:EksportKickstarting international growth

MakesYouLocal held a workshop with the board of Scandomestic, a producer of kitchen and bathroom appliances. They wanted to make sure the board and the management were on the same page when it came to Direct-2-Concumer sales. Additionally it included a valuable discussion about the strategic directions Scandomestic could move in.

ScandomesticBoard workshop on Direct-2-Consumer sales
DECIDE. LOCALISE. OPTIMISE. GROW. SUCCEED.

HOW WE SUPPORT WEBSHOPS

Inspiration and alignment of boards and management teams

Market selection

Designing roadmaps for international rollout

Marketplace guidance and how to navigate between sales channels

Analysis and optimisation of the customer journey

Identifying why they are not reaching their goals and how to do so

... and more within international e-commerce

We would love to have chat with you about your opportunities and how we might help. It's free, there are no conditions, and only takes as much time as you have.

 

Let's talk