CUSTOMER INSIGHTS
ARTIFICIAL INTELLIGENCE TURNS
CUSTOMER DATA INTO A TO-DO LIST
Our AI platform auto-analyses and tags all incoming emails, chat conversations, and phone calls in real-time. This provides actionable insights that you can utilise to optimise the customer journey, reduce costs, and improve conversion. By integrating with our platform, you gain in-depth knowledge that shape user experience improvements within your business. Understanding and enhancing customer experiences has never been more straightforward.
EMPOWERED DECISION MAKING
CUSTOMER INSIGHTS
Real-time AI analysis of all customer conversations for one webshop up to 3000 conversations
Customer Insights platform access
Tailored conversation routing
Voice call summarisation
First three months of monthly counselling included
Seamless system integration
Take advantage of the best use case for artificial intelligence by letting it analyse your customer service data for actionable insights.
From € 400/month
DISCOVER THE BENEFITS OF
CUSTOMER SERVICE ANALYTICS
“We monitor customer conversations to spot colour trends and help shape the design of our new collections.”
Tony HansenOnline Customer Service Manager at Skechers
"Listening in on all the customers in real time gives important and valuable insights"
Henrik SandströmCustomer Service Operations Manager at Matsmart
"MakesYouLocal's Customer Insights allows us to closely examine conversations and provide feedback to MakesYouLocal's agents, fostering a closer working relationship with the CS team and making them feel like an integral part of our organisation"
Sonia LowdeDirector of Sales & E-commerce