One of the biggest hurdles to international expansion in e-commerce is costs associated with new technologies and integrating those into your ecosystem. To make this easier and more cost-effective, we have ready-made integrations to more than 40 e-commerce platforms, allowing you to skip all the complicated setup work and go straight to the results.
Being present and ready to answer questions at all times has become expected by customers. The best way to handle this is by bringing the answers to your customers with a chatbot created by a native e-commerce specialist.
Having this self-service option available 24/7 allows your customers to find the answers for themselves when they have a question, which both increases conversion customer satisfaction, as customers do not have to wait for an agent to get back them.
Harnessing the insights from customer conversations across channels is a goldmine of feedback and ideas. Combing through conversations, however, takes a lot of time and effort. With Artificial Intelligence you can let technology do the work for you.
By integrating your contact center platform with our platform, you can have your customer service data analysed by Artificial Intelligence and do root-cause analysis, issue-based routing, and sentiment analysis without lifting a finger.
Our Onboarding Team integrates your e-commerce platform with our customer service tool - this way, our agents have the necessary knowledge at hand for consistent and high-level customer service.
We advice you on how to best localise your shop and provides you with services such as a local return address, social media monitoring or terms and conditions, all based on your needs.
You will have an Account Manager and a Shop Responsible at hand, who both look after your shops performance and opportunities for optimisation based on all the data and experience we have at hand.