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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor
Tobias presenting e-commerce technologies at Shopiscale

USING TECHNOLOGY TO MAKE YOUR WEBSHOP MORE EFFICIENT

With the right technologies your webshop begins to work for you. We help webshops get going with technologies as well as help them choose what technologies to bet on.

E-COMMERCE TECHNOLOGY FOR

AMBITIOUS BRANDS & WEBSHOPS

One of the biggest hurdles to international expansion in e-commerce is costs associated with new technologies and integrating those into your ecosystem. To make this easier and more cost-effective, we have ready-made integrations to more than 40 e-commerce platforms, allowing you to skip all the complicated setup work and go straight to the results.

WE HELP WEBSHOPS BENEFIT FROM TECHNOLOGY

Technology services we provide:
Customer service platform setup
Customer service process automation
Putting together tech stacks
AI implementions
System integrations
Let's discuss how we can help you
Line drawing - phone + text
TECHNOLOGY HIGHLIGHT

AUTOMATED CUSTOMER SERVICE

Being present and ready to answer questions at all times has become expected by customers. The best way to handle this is by bringing the answers to your customers through chat and email automations created by a native e-commerce specialist.

Having self-service option available 24/7 allows your customers to find the answers for themselves when they have a question, which both increases conversion and customer satisfaction, as customers do not have to wait for an agent to get back them.

TECHNOLOGY HIGHLIGHT

CUSTOMER INSIGHTS

Harnessing the insights from customer conversations across channels is a goldmine of feedback and ideas. Combing through conversations, however, takes a lot of time and effort. With Artificial Intelligence you can let technology do the work for you.

By integrating your contact center platform with our platform, you can have your customer service data analysed by Artificial Intelligence and do root-cause analysis, issue-based routing, and sentiment analysis without lifting a finger.

THE TECHNOLOGY WE TRUST

INFRASTRUCTURE PARTNERS

HOW TO

GET STARTED!

Our Onboarding Team integrates your e-commerce platform with our customer service tool - this way, our agents have the necessary knowledge at hand for consistent and high-level customer service. 

We advice you on how to best localise your shop and provides you with services such as a local return address, social media monitoring or terms and conditions, all based on your needs.

You will have an Account Manager and a Shop Responsible at hand, who both look after your shops performance and opportunities for optimisation based on all the data and experience we have at hand.

system-integrations