MAKE CUSTOMER SERVICE EASY WITH CHATBOTS

According to our data, "Where is my order?" is the single biggest reason for contact in customer service. It makes sense too – you are always excited for your new items to come, so you can see them, try them, use them, depending on what it is you ordered.

We connect with all order management systems, either natively or by API, as well as all couriers, allowing you to easily provide tracking information to customers without them needing to talk to an agent.

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It is one of the big conundrums in customer service. Usually the people in customer service work "normal" work hours during the day but customers are more likely to be shopping in the evenings. We provide outsourced customer service in the evenings too but perhaps you do not have that option with your business. Here a chatbot is a perfect supplement.

A chatbot can both answer questions but also help ensure your agents have the necessary information to quickly solve a request the next morning. we have also found that just being available with a chatbot has a positive impact on customers, making them more likely to purchase knowing they can get help if they end up needing it. This maintains conversion even if live customer service is not available.

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Sometimes fast customer service is good customer service. In our data we see a pattern – 80% of customer service questions come from 20% of the unique questions a webshop receives. So if you can pack those 20% of questions into a chatbot, you can automatically answer 80% of questions.

We do so by dividing questions into categories that customers click in a main chatbot menu. When clicked, the customer is brought to a submenu with actual questions that usually occur within this subject. This allows the customer to easily identify whether an answer to their question is available or if they should go straight to an agent.

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A chatbot should not feel like a separate part on your webshop. It should rather feel like an extension of it, which fits in.

We ensure that your chatbot is built completely with the tone of voice used on your webshop, whether it is witty or very professional. Additionally, we ensure to complement the design of the chatbot with your colours and fonts, as well as a chatbot icon that matches the rest of your site but still stands out so people know where to get help. You can even design your own chatbot widget icon like our client Boom Butik did! 

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