LOCALISED CUSTOMER SERVICE
LET US HANDLE YOUR CUSTOMER SUPPORT
Since 2010, more than 700 e-commerce businesses across multiple industries have outsourced their customer support to our native teams of e-commerce specialists. Our set-up is highly scalable, and with cutting-edge technology we can help your customers 24/7.
Meet customers in their language with an advanced and monitored chatbot available 24/7.
Support customers across all channels and get ongoing and specific feedback from your team at MakesYouLocal.
Get quarterly detailed inputs from our local experts on your sites, level of localisation and competitiveness.
Only available in countries where you have:
5,000 or more orders/month or
3,000 or more orders/month in the Full service model, for at least six months
GREAT CUSTOMER SERVICE IS...
Our country specific teams are native speakers; a prerequisite for businesses that want to deliver a truly localised and professional customer service experience across all channels.
IMPROVE YOUR BUSINESS
You will always have access to all your customer service data in a self-service format. All conversations are analysed and categorised continuously by Artificial Intelligence; allowing you to get to the root cause of pressing issues quickly, and improve your processes based on customer feedback.
GREAT CUSTOMER SERVICE IMPROVES...
Not only do we answer customers, we also investigate why they have contacted customer service. You will receive feedback and hands-on recommendations on how to optimise your shop leading to higher conversion.
Through a Customer Satisfaction Score (CSAT) you receive a monthly overview of how customers score their experience with our customer service. We take all reviews very seriously, and focus on maintaining high scores.
Our Onboarding Team integrates your e-commerce platform with our customer service tool - this way, our agents have the necessary knowledge at hand for consistent and high-level customer service.
We advice you on how to best localise your shop and provides you with services such as a local return address, social media monitoring or terms and conditions, all based on your needs.
You will have an Account Manager and a Shop Responsible at hand, who both look after your shops performance and opportunities for optimisation based on all the data and experience we have at hand.
SOCIAL MEDIA MONITORING
We monitor social media accounts and review pages for you and make sure to reply with your tone of voice and according to your businesses guidelines.