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LOCALISED CUSTOMER SERVICE

OUR SOLUTIONS

LET US HANDLE YOUR CUSTOMER SUPPORT

Since 2010, more than 700 e-commerce businesses across multiple industries have outsourced their customer support to our native teams of e-commerce specialists. Our set-up is highly scalable, and with cutting-edge technology we can help your customers 24/7.

OUR APPROACH TO

GREAT CUSTOMER SERVICE IS...

Native support

Our country specific teams are native speakers; a prerequisite for businesses that want to deliver a truly localised and professional customer service experience across all channels.

 
24/7 availability We customise a chatbot for your website combining the newest technology with our experience from the +100 chatbots we manage across 15 countries and market specific know-how.  
13 years experience We have more than a decade of experience in international e-commerce and providing a positive and personalised experience for our clients customers has always been at the core of what we do.  
CUSTOMER SERVICE DATA CAN

IMPROVE YOUR BUSINESS

You will always have access to all your customer service data in a self-service format. All conversations are analysed and categorised continuously by Artificial Intelligence; allowing you to get to the root cause of pressing issues quickly, and improve your processes based on customer feedback. 

OUR FOCUS

GREAT CUSTOMER SERVICE IMPROVES...

Conversion

Not only do we answer customers, we also investigate why they have contacted customer service. You will receive feedback and hands-on recommendations on how to optimise your shop leading to higher conversion.

CSAT Score

Through a Customer Satisfaction Score (CSAT) you receive a monthly overview of how customers score their experience with our customer service. We take all reviews very seriously, and focus on maintaining high scores.

Conversation/order ratio
By monitoring the ratio of customers that need to reach out to customer service when buying in your webshop, we calculate a number to tell us how smooth and safe their experience is. We find that when it is smooth and safe, they will come back.
HOW TO

GET STARTED!

Our Onboarding Team integrates your e-commerce platform with our customer service tool - this way, our agents have the necessary knowledge at hand for consistent and high-level customer service. 

We advice you on how to best localise your shop and provides you with services such as a local return address, social media monitoring or terms and conditions, all based on your needs.

You will have an Account Manager and a Shop Responsible at hand, who both look after your shops performance and opportunities for optimisation based on all the data and experience we have at hand.

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