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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor
Woman presenting and smiling

IMPROVE YOUR WEBSHOP'S LEGITIMACY WITH A LOCAL PRESENCE

Sometimes a return address in the country you are ordering from or a phone number with you country code is the last piece of the puzzle to convert a visitor to a customer.

BEING PRESENT IN NEW MARKETS

RETURN ADDRESSES, WAREHOUSE SOLUTIONS AND PHONE NUMBERS

To cement yourself as a trustworthy option and truly compete with the local competition in any market, webshops often obtain local addresses in their different markets, to make returning as comfortable and transparent as possible; they also have phone numbers with the appropriate country codes to not deter visitors from asking questions to the customer service out of a fear of not being understood in, e.g., English.

We help webshops with this essential step of their localisation journey through our network of warehouses and phone number providers across Europe.

RETURN ADDRESS

From €185/mo
A local return address truly localises your webshop, facilitates processes for both you and your international customers; and increases convenience for your returns.
Local return address and warehouse
Convenient return process for customers
Optional return handling and administration
Get an offer for a return address

PHONE NUMBERS

From €23/mo
A local phone number will eliminate any worries about the legitimacy of your webshop and will help establish your local presence in foreign markets.
Establish a local presence
Increased legitimacy of your webshop
Pre-recorded local audio messages included
Get an offer for a phone number
Map of Europe in pink

WHICH MARKETS DO WE SUPPORT?

We have an extensive network of partners throughout Europe and the United States for return addresses, warehouses, and phone numbers. However, your main point of contact will be us at MakesYouLocal and we will take care of the logistics with the partners and technicalities – all you will have to do is put the address or phone number on your website.

INTERESTED IN ANY OF THE SOLUTIONS?

Have a chat with our expansion specialist, Antonella

Antonella, no background