Local return addresses and phone numbers

delivery guy leaning to a van with parcels in

A return address in the customer’s own country or a local phone number provides reassurance at a moment when many visitors still doubt unfamiliar shops. These details signal that your webshop is legitimate, accessible and prepared to handle questions, deliveries and returns locally.

Customers are more likely to reach out when they see a phone number with their own country code. It removes the fear of language barriers and long-distance calls, making it easier for them to ask questions before placing an order. This helps you convert visitors who may otherwise leave.

A local return address makes the process feel simple and predictable. It reduces uncertainty around return costs, delivery time and handling, which is a concern for many shoppers. This small change can increase customer confidence significantly, especially in markets where returns are common.

Return address

From €187/month

Local return address and warehouse

Simple and predictable return process for customers

Optional return handling and administration

A local return address makes your webshop feel familiar and removes friction in one of the most important touchpoints. It offers customers a simple, predictable return process.

Get an offer for a return address

Phone numbers

From €23.40/month

Build trust with local shoppers

Reassure customers they can reach you

Pre-recorded local audio messages included

A local phone number signals that your webshop is present and reachable, helping customers feel safe completing their purchase.

Get an offer for a phone number

Which markets do we support?

We support all major European markets as well as the United States through our network of trusted partners. This includes return addresses, warehouses and local phone number providers. Your main point of contact will always be us at MakesYouLocal. We coordinate the setup, handle the communication with partners and ensure everything works as expected. All you need to do is place the address or phone number on your webshop.

FAQ

Interested in knowing more about local presence solutions? Here is what people most often ask us.
If you do not find an answer to your questions, please get in contact with us right here.

Why do I need a local return address? Returns are one of the most expensive parts of running a webshop, and many customers look at return terms before they decide where to buy. A local return address removes friction in the customer journey by making returns feel simple, predictable and affordable. It reassures customers that they will not face long transit times, unexpected costs or complicated processes. This is often the detail that makes your webshop feel trustworthy enough for a first purchase.

Why do I need a local phone number? A local phone number gives customers the reassurance that they can reach you easily and be understood in their own language. It removes hesitation linked to international calls, unclear communication or long response times. When combined with local customer service, it creates a natural and familiar point of contact, making it easier for customers to ask questions before placing an order. This helps convert visitors who might otherwise leave due to uncertainty.

How do these solutions help with trust and legitimacy?

Shoppers are more careful today because of fake webshops, unclear delivery information and difficult return processes. A local return address and a local phone number signal that your webshop is present, reachable and aligned with local expectations. They reduce doubt at a moment when many customers hesitate, helping your webshop feel like a reliable option rather than an unknown foreign seller.

How do I know which option is right for my market? Both a local return address and a local phone number help remove hesitation in different parts of the customer journey. A return address builds confidence around returns and delivery, while a local phone number reassures customers that they can reach you easily before and after a purchase. Most webshops benefit from using both, as together they address the concerns customers often have when buying from a shop based in another country.

Improve your webshop’s legitimacy with a local presence

Return address

Phone numbers

Which markets do we support?

FAQ

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