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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversion through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy
Market as a service

Test a new market with everything taken care of

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour
Social Media Management
Strengthen your brand by outsourcing your social media channels to local experts
We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
little girl holding a handmade crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

Understand your potential for customer service optimisation

Not sure how to use AI in your support team? Struggling to reduce repetitive workload?

We analyse 1,000 customer conversations to show exactly what to automate. You get a clear report that helps you cut manual tasks and improve customer service efficiency.

 

 

Request your analysis
Pricing
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See exactly where your customer service team spends unnecessary time

Stop guessing – know precisely how many of your customer conversations can be fully automated. Our AI clearly identifies repetitive tasks and questions, so you can reduce manual workload and free your team for high-impact customer care.

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Uncover the exact processes holding your team back

Discover which interactions rely on system actions – like tracking orders, processing returns, or updating customer details. With a clear breakdown, you will know exactly what to integrate and automate to improve your customer experience and reduce costs.

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Get clarity and actionable advice, not vague promises

Understand how to move your customer service from a cost centre to a more efficient, scalable operation. You will receive specific, practical recommendations based on our experience analysing millions of customer interactions – so you can make confident, informed decisions.

SUCCESS STORY: 

How we helped Motatos understand their customers

Motatos partnered with MakesYouLocal to deeply analyse their customer service interactions. Leveraging advanced AI, they identified clear opportunities for automation, gained actionable insights, and significantly improved operational efficiency.

Impact

20%

automation

Results

Data-driven

process-optimisation

Motatos order

Automation analysis

€1500
Analysis of 1,000 conversations by AI model trained for e-commerce
Clear categorisation of fully automatable, partially automatable, and complex conversations
Identification of specific system actions needed for automation
Detailed report delivered within one week
Practical discussion of next possible steps
With clear insights from the analysis, you will identify automation opportunities and necessary system integrations – helping your team save time and work more efficiently.
Get started
AUTOMATION ANALYSIS

Frequently asked questions

How accurate is the analysis?

The AI model we use is trained specifically on e-commerce conversations – more than one million interactions each year. This means it can reliably identify which questions and tasks are suitable for automation. You get insights you can trust, based on patterns drawn from real customer behaviour.
What do we need to provide to get started?

You simply share around 1,000 customer service conversations. This can be done via data export, API, or webhook – depending on the systems you use.

All data is processed securely and deleted after the analysis is complete, in full compliance with GDPR.
How soon will we receive the report?

Once you provide the conversations, you will receive your report within one week. If you prefer live tracking of ongoing conversations, the timing depends on how quickly those occur – plus one additional week for analysis.
Can we see an example of a finished report?

Yes, we can provide an anonymised sample report. It gives you a clear view of the insights and recommendations you can expect from the analysis.
What happens after we receive our report? You receive clear, actionable recommendations, and we schedule a call to walk through them together. You can then choose to implement the changes internally or use an implementation partner to support the next steps.
Will the analysis disrupt our existing operations? Not at all. The process is completely non-intrusive. You provide the conversations in a format that works for you, and we handle the rest in the background – without affecting your day-to-day support.
Can this analysis also highlight opportunities beyond automation? Yes. While the primary goal is to uncover automation potential, the insights also help you understand customer sentiment, common pain points, and areas where your team can deliver more value.
What sets this apart from manual customer service analysis? Manual reviews are time-consuming, inconsistent, and often shaped by personal assumptions. Our AI model is fast, objective, and trained on real e-commerce conversations – giving you consistent insights based on large-scale patterns.
a portrait of MakesYouLocals CEO Max

CURIOUS ABOUT AUTOMATING CUSTOMER SERVICE?

Have a chat with one of our expansion specialists, Max

Check out our other technology services