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FULL CUSTOMER SERVICE SOLUTION

THE TRULY LOCALISED CUSTOMER EXPERIENCE

Our native-speaking support teams are online weekdays from 9 until 21. We deliver omnichannel support, engage your customers wherever they are, and treat them as if they were our own.

Customer Service
Via phone, chat, messenger and email weekdays from 9am to 9pm
Chatbot Offers clear answers to simple questions during our out-of-office hours.
Analysis Monthly reporting on the durability of your processes and the health of your webshop.
Ongoing Optimisation We identify opportunities to improve your conversion rate and reduce your costs.
Native Speakers
Our agents speak the local language and know local culture and customs.
Experience We know what works. We have helped more than 700 European webshops since 2010.

INTERNATIONAL EXPERIENCE

We have worked with customer service and international e-commerce since 2010, meaning that partnering with MakesYouLocal grants you access to a wealth of experience and know-how.

We deliver omnichannel support, engage customers wherever they are, and treat them as if they were our own.

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LOCALISED CUSTOMER SERVICE

​Our country teams are composed of native speakers; a prerequisite for businesses that want to deliver a truly localised customer service experience.

We provide you with the hands and heads you need to service your customers abroad on their terms, in tune with the local calendar, and in accordance with local customs.

INSIGHTS AND DATA-BASED REPORTING

​A monthly Customer Experience Analysis delivers insights and data-based reporting on the durability of your processes and the health of your webshop. 

A designated Shop Responsible will together with your Account Manager introduce you to opportunities for optimisation and provide strategies designed to improve your conversion rate and reduce your costs.

Customer Experience Analysis

SYSTEM INTEGRATION

Delivering consistent, high-level customer service on a daily basis requires speed and knowledge. 

Speed comes from experience, but to guarantee that our agents have the necessary knowledge at hand, we integrate your e-commerce platform with our customer service tool. 

This enables our agents to view information about your customers’ orders in real time. We have plug-and-play integrations for several of the most used e-commerce platforms, and a customisable integration option making integration easy for all parties.

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AUTOMATION

Our chatbot provides your website with round-the-clock localised support and is continuously updated and improved by our native-speaking automation specialists.

The chatbot ensures a smooth handover of cases that require special attention or a human touch.

IS FULL CUSTOMER SERVICE THE WAY TO GO?

Get in touch today to learn how our full customer service solution can benefit you and your webshop.
HOW IT WORKS

IMPLEMENTING OUR FULL SERVICE CUSTOMER SOLUTION

While all webshops are different and every onboarding is unique, we know that we will have to go through the following steps before we can launch our full customer service solution on your website.

1
Start-up

You will meet your Account Manager, we will discuss goals and KPIs and introduce you to the onboarding phase.

2
Shop Manual

We adapt your customer service processes and best practices to make sure we can service your customers as if they were our own.

3
Integration

We set up an integration between your e-commerce platform and our customer service platform.

4
Infrastructure

We make sure your customers can reach us via phone, email, chat and messenger.

5
Launch

We start servicing your customers.

PRICING

Discover the Customer Service solution that meets your needs best