FULL CUSTOMER SERVICE SOLUTION
THE TRULY LOCALISED CUSTOMER EXPERIENCE
Our native-speaking support teams are online weekdays from 9 until 21. We deliver omnichannel support, engage your customers wherever they are, and treat them as if they were our own.
INTERNATIONAL EXPERIENCE
We have worked with customer service and international e-commerce since 2010, meaning that partnering with MakesYouLocal grants you access to a wealth of experience and know-how.
We deliver omnichannel support, engage customers wherever they are, and treat them as if they were our own.
LOCALISED CUSTOMER SERVICE
We provide you with the hands and heads you need to service your customers abroad on their terms, in tune with the local calendar, and in accordance with local customs.
INSIGHTS AND DATA-BASED REPORTING
A monthly Customer Experience Analysis delivers insights and data-based reporting on the durability of your processes and the health of your webshop.
A designated Shop Responsible will together with your Account Manager introduce you to opportunities for optimisation and provide strategies designed to improve your conversion rate and reduce your costs.
SYSTEM INTEGRATION
Delivering consistent, high-level customer service on a daily basis requires speed and knowledge.
Speed comes from experience, but to guarantee that our agents have the necessary knowledge at hand, we integrate your e-commerce platform with our customer service tool.
This enables our agents to view information about your customers’ orders in real time. We have plug-and-play integrations for several of the most used e-commerce platforms, and a customisable integration option making integration easy for all parties.
AUTOMATION
The chatbot ensures a smooth handover of cases that require special attention or a human touch.
IS FULL CUSTOMER SERVICE THE WAY TO GO?
Get in touch today to learn how our full customer service solution can benefit you and your webshop.IMPLEMENTING OUR FULL SERVICE CUSTOMER SOLUTION
While all webshops are different and every onboarding is unique, we know that we will have to go through the following steps before we can launch our full customer service solution on your website.
You will meet your Account Manager, we will discuss goals and KPIs and introduce you to the onboarding phase.
We adapt your customer service processes and best practices to make sure we can service your customers as if they were our own.
We set up an integration between your e-commerce platform and our customer service platform.
We make sure your customers can reach us via phone, email, chat and messenger.
We start servicing your customers.
PRICING
Discover the Customer Service solution that meets your needs best
FULL CUSTOMER SERVICE
from €379/monthWe engage customers in their own language, on their terms, and treat them as if they were our own.
Our support teams are online on weekdays from 9 until 21 while a chatbot solution offers clear answers to simple or repetitive questions during our out-of-office hours.
Price examples:
Germany - from € 647 per month
Poland - from € 379 per month
AUTOMATED CUSTOMER SUPPORT
from €170/monthAn advanced chatbot handles frequently asked and repetitive questions, guides the customer towards the answer they are looking for and provides easy access to tracking information.
Our Automated Customer Support solution can be implemented as a standalone support option alongside your existing solution - whether in-house or outsourced.
Price examples:
Germany - from € 275 per month
Poland - from € 170 per month