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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

HOW BABYSAM TRANSLATED

2000

PRODUCTS IN FOUR DAYS WITH A CUSTOM LLM

Baby playing with cardboard binoculars
BABYSAM

CASE AND RESULTS

Babyworld.se, one of Sweden’s largest retailers in the baby and child segment, was recently acquired by Babysam.dk. This allowed the two online shops to combine their inventories and agreements, as well as introduce the successful Danish product range to the Swedish market. The challenge lay in quickly and accurately localising the product descriptions to ensure they were suitable for the Swedish customer base.

40%

cheaper translations
10 times

faster delivery of finished product
2000

most important products translated in 4 days

"Rapid translation was crucial during the agile period of the companies' merger, serving as a key support and time saver. It allowed us to swiftly introduce products to the Swedish market while maintaining our tone of voice"

Alina Oleshchenko, Head of Business Development and PMI at BabySam

Alina Oleshchenko from Babysam
The process of translating a document with artificial intelligence

40% CHEAPER, 10 TIMES FASTER

The 40% cost reduction and 10 times faster delivery were achieved through the strategic use of AI-powered translations combined with human quality assurance. By leveraging AI, the bulk of the translation process was automated, significantly reducing the time and labour costs typically associated with manual translations. The AI model was specifically trained on Babyworld.se’s brand guidelines, ensuring that the initial translations were highly accurate. Human translators then reviewed these translations, focusing on fine-tuning and ensuring brand consistency. This hybrid approach maximised efficiency, enabling the delivery of 2,000 product descriptions in just 4 working days—a process that would traditionally take much longer.

THE IMPACT OF QUICK TRANSLATIONS

The ability to translate and localise products so quickly had an important impact on Babyworld.se’s operations. The rapid translation allowed Babyworld.se to immediately address its stock shortage by expanding its product range, ensuring that Swedish customers had access to a wider variety of products without delay. This quick turnaround also allowed Babyworld.se to maintain its competitive edge in the market, as the timely addition of new products directly contributed to a smoother customer experience and potential sales growth. Moreover, the consistent and accurate localisation of the content  ensured that the Babyworld.se brand remained strong and coherent across all product listings, fostering trust and capitalising on loyalty among Swedish customers.

drawing02-1
drawings30

THE NEXT STEPS

Moving forward, BabySam plans to continue leveraging this highly efficient translation process to further add BabySam products to Babyworld.se’s product offering. The immediate goal is to complete the localisation of the remaining products, ensuring the entire Danish inventory is seamlessly integrated into the Swedish market. Additionally, with the AI model now finely tuned to Babyworld.se’s brand voice and identity, future product launches and additions can be localised within 1-2 days. 

By sustaining this efficient translation workflow, BabySam can consistently ensure that new collections and product updates are promptly available to Swedish customers, keeping the webshop dynamic and appealing. The combination of speed, cost-effectiveness, and brand consistency not only solidifies Babyworld.se’s market position but also opens the door for future expansions into other Nordic markets, where similar localisation strategies can be applied, allowing BabySam to replicate this success on a broader scale.

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