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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

How we helped VetNordic expand to 4 markets in three months.

Westie terrier lying on the the table at the vet
VETNORDIC

CASE AND RESULTS

In the fast-paced world of B2B commerce, Vetnordic's story stands out as truly inspiring. In just three months, Vetnordic expanded its operations to four foreign markets, increasing order volume by an impressive 93%.

Vetnordic is on a mission to supply veterinarians with great products and support while eliminating the complexity of the traditional industry. This is done by offering an online platform from where veterinarians can order new supplies.

While Vetnordic's mission is the core offering, the success story is partly due to their strategic choice to externalise all first-line B2B customer support to native e-commerce specialists. That way, Vetnordic's core team gained the freedom to focus on fine-tuning the e-commerce platform and the execution of marketing strategies, while our customer service agents ensured a personalised and local client journey from start to finish.

Vetnordic's story isn't just about growth; it's about a unique and tailored experience for their clients at every step of the way.

As Vetnordic's dedicated support team across local markets, our role is tailored to their needs, yet crystal clear. We advise on:

  • local market preferences
  • effectively handle customer support
  • provide feedback to improve the webshop's processes
300

samples sent & accounts created to elevate awareness internationally
BUILD

of veterinarian customer base in Denmark through targeted outreach calls

“We decided to outsource all first-line support to MakesYouLocal. In addition, the right processes and support helped us scale our business to 4 markets in 3 months."

Jesper Smith, Managing Director, Vetnordic

 

 

Jesper Vetnordic
drawings30
NAVIGATING

NEW MARKETS

Vetnordic's fast expansion into four new markets in just three months was a result of a smart decision: outsourcing first-line support to local teams. This move allowed Vetnordic to concentrate on essential functions like product development, marketing, and sales.

The involvement of native teams was crucial in understanding local markets and preferences. They implemented effective processes to ensure that Vetnordic's clients received a personalised and welcoming experience. Results speak more than words: 93% increase in orders.

 

TAILORED SET-UP FOR

FAST SCALEABILITY

Vetnordic knew that their journey required a partner capable of adapting and customising solutions to suit their needs. Once the setup was tailored to Vetnordic's needs, scalability became second nature, significantly reducing go-to-market time.

Our dedication to Vetnordic goes beyond typical customer support tasks. Whether it's sending product samples to 300 international clients to enhance brand awareness or making outreach calls to Danish veterinarian clinics to promote user account registration, our team acts as a local extension of Vetnordic's sales team. We customise our solutions to align with specific objectives, enabling the core team to stay focused on achieving business goals.

vet nordic logo office
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