Automated Customer Support

two employees sitting at their desks and discussing

WORK SMARTER WITH AUTOMATION

Our customisable chatbot delivers round-the-clock reliable and cost-effective localised support, and ensures a smooth handover of cases that require special attention or a human touch.

Availability

Our chatbot supports your customers no matter what time of day they choose to shop.

Experience

We know what works. We have helped more than 700 European webshops since 2010.

Ongoing Optimisation

We identify opportunities to improve your conversion rate and reduce your costs.

Scalability

It is easy to adapt to new markets, differing processes, and changing customer expectations which greatly reduces your time to market.

Analysis

Monthly reporting on the durability of your processes and the health of your webshop.

Smart FAQ

Our chatbot can answer frequent and simple questions, allowing your customer support agents to concentrate their efforts on more complex cases.

24-HOUR SUPPORT

While your online shop never closes, your customer service department does. Our chatbot supports your customers no matter what time of day they choose to shop.

SMART FAQs

Our chatbot can answer frequent and repetitive questions, allowing customer support agents to concentrate their efforts on more complex cases that require a human touch.

INSIGHTS AND DATA-BASED REPORTING

A monthly Customer Experience Analysis delivers insights and data-based reporting on the durability of your processes and the health of your webshop.

A designated Shop Responsible will together with your account manager introduce you to opportunities for optimisation and provide strategies designed to improve your conversion rate and reduce your costs.

INTELLIGENT GROWTH

Our chatbot is built on extensive data and know-how.

It has been designed to facilitate a friction-free shopping experience that drives customer satisfaction and conversion.

SCALABILITY

Once it has been optimised and adapted to your processes, localising the chatbot to service new markets becomes a simple task.

CUSTOMER SERVICE ACROSS EUROPE

PROVIDE CUSTOMERS WITH NATIVE SERVICE

Every day we provide customer support for more than 250 webshops across 15 different languages.

Orange map of European countries MYL is active for

IS AUTOMATION THE WAY TO GO?

Get in touch today to learn how our Automated Customer Support Solution can benefit you and your webshop.

Book a meeting

HOW IT WORKS

IMPLEMENTING OUR AUTOMATED CUSTOMER SUPPORT SOLUTION

While all webshops are different and every onboarding is unique, we know that we will have to go through the following steps before our chatbot can start talking to you customers.

Analysis We analyse your internal processes and identify opportunities for improvement.

Creation A designate automation specialist will build the chatbot and adapt it to your style, tone-of-voice and best practices.

Testing

We test the capabilities of the chatbot in collaboration with you to ensure its durability before implementation.

Launch

We deliver the chatbot for you, and immediately start monitoring its performance.

IMPROVE EFFICIENCY

AUTOMATED CUSTOMER SERVICE

from €170/month

24-hour availability

Smart FAQ

Data-based reporting

Scalability

Flat monthly rate

An advanced chatbot handles frequently asked and repetitive questions, guides the customer towards the answer they are looking for and provides easy access to tracking information.

Our Automated Customer Support solution can be implemented as a standalone support option alongside your existing solution - whether in-house or outsourced.

Price examples:
Germany - from € 275 per month
Poland - from € 170 per month

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IMPROVE CUSTOMER SATISFACTION

FULL CUSTOMER SERVICE

from €379/month

Localised and personal customer service

Insights and data-based reporting

Omnichannel support - we cover all relevant channels

A customised chatbot

Continuous optimisation

Agents available 9 to 21

We engage customers in their own language, on their terms, and treat them as if they were our own.

Our support teams are online on weekdays from 9 until 21 while a chatbot solution offers clear answers to simple or repetitive questions during our out-of-office hours.

Price examples:
Germany - from € 647 per month
Poland - from € 379 per month