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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

How we helped Veikals Dārzam increase conversion by 330% with translations and marketing

Extraordinary results from localisation
VEIKALS DĀRZAM

CASE AND RESULTS

Veikals Dārzam, a brand specializing in gardening and horticulture, sought e-commerce expertise and reaped impressive results. By leveraging native expertise and acting local, they improve conversion rates, grew their order volume remarkably, and achieved impressive returns on their marketing efforts. The results speak for themselves:

330%

increase in conversion rate
545%

year-over-year increase in monthly orders
134%

return-on-ad-spend from loyalty-building campagins

"We found the right partner at the right time. MakesYouLocal helps us not only abroad, but also locally - we chose to work with them in our home market due to their expertise in e-commerce"

Ramūnas Ažukas, CEO, Veikals Dārzam

 

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CONVERSION RATE INCREASED BY 330%

Understanding the local market is crucial, and Veikals Dārzam did just that. By focusing on local customer behavior, e-commerce standards, and effective marketing channels, they not only built a loyal customer base but also saw their conversion rate skyrocket by 330%. This approach underscores the importance of a localised strategy in achieving e-commerce success.

 

545% INCREASE IN MONTHLY ORDERS

By immersing themselves in local insights and grasping the unique nuances of the Latvian market, they witnessed a staggering 545% increase in monthly orders year-over-year. Their success underscores the importance of a holistic approach in e-commerce: understanding, localising, optimising, and growing. It's a testament to the power of thoroughness and dedication in every step of the journey.

 

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drawing10-1

134% RETURN-ON-AD-SPEND

For Veikals Dārzam, investing time and resources in understanding and catering to their audience paid off handsomely. Their strategic efforts led to a 134% improvement in return-on-ad-spend. This success story highlights the direct correlation between customer loyalty and financial returns, emphasizing the importance of a customer-centric approach in e-commerce.

 

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