North Trampoline, a Swedish-based company, has been designing premium trampolines in-house since 2012, guaranteeing top quality and security. As a leading brand in Scandinavia, they have rapidly expanded into 8 markets, enjoying remarkable success. We are proud to manage all customer service operations for North Trampoline, witnessing firsthand the joy they bring to thousands of homes.
CASE AND RESULTS
In 2020, North Trampoline outsourced their Norwegian customer service due to a surge in demand. The partnership proved successful, resulting in excellent service and cost-efficiency.
As a result, North Trampoline asked us to handle customer service for all their webshops, including their home market. We also handle orders, claims, and other back-office tasks.
9 markets: SE, NO, FI, DK, DE, AT, the UK, the US & the European shop
Streamlined processes reduced order handling time & other back-office tasks by 25%.
Data-driven collaboration has drastically reduced customer inquiries by over 50%
"Our partnership with MakesYouLocal enables seamless scalability during seasonal peaks, ensuring consistent high-quality customer service across 9 markets in 6 languages".
Erik Rodhe, Manager of Operations, North Trampoline
SERVICES WE PROVIDED
Our native-speaking customer service teams handle all customer inquiries via phone, email, and chat, ensuring adherence to North Trampoline's tone-of-voice.
Our specialists have continuously working with North Trampoline across 9 markets providing customers a localised experience when engaging with the brand.
We facilitate dialogue on North Trampoline's localised social media channels, enhancing campaign impact and gathering valuable insights for shop optimisation.