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WHAT WE DID FOR

NORTH TRAMPOLINE

North Trampoline, a Swedish-based company, has been designing premium trampolines in-house since 2012, guaranteeing top quality and security. As a leading brand in Scandinavia, they have rapidly expanded into 8 markets, enjoying remarkable success. We are proud to manage all customer service operations for North Trampoline, witnessing firsthand the joy they bring to thousands of homes.

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NORTH TRAMPOLINE

CASE AND RESULTS

In 2020, North Trampoline outsourced their Norwegian customer service due to a surge in demand. The partnership proved successful, resulting in excellent service and cost-efficiency.

As a result, North Trampoline asked us to handle customer service for all their webshops, including their home market. We also handle orders, claims, and other back-office tasks.

9 markets: SE, NO, FI, DK, DE, AT, the UK, the US & the European shop

Streamlined processes reduced order handling time & other back-office tasks by 25%.

Data-driven collaboration has drastically reduced customer inquiries by over 50%

TESTIMONIAL

"Our partnership with MakesYouLocal enables seamless scalability during seasonal peaks, ensuring consistent high-quality customer service across 9 markets in 6 languages".

Erik Rodhe, Manager of Operations, North Trampoline

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SERVICES WE PROVIDED

Customer Service

Our native-speaking customer service teams handle all customer inquiries via phone, email, and chat, ensuring adherence to North Trampoline's tone-of-voice.
Localisation

Our specialists have continuously working with North Trampoline across 9 markets providing customers a localised experience when engaging with the brand.
Social Media

We facilitate dialogue on North Trampoline's localised social media channels, enhancing campaign impact and gathering valuable insights for shop optimisation.
Back-office tasks
Our teams handle order processing and back-office tasks, including seamless claim management, refunds, and returns, within North Trampoline's ERP system.

JUMP TO NEW HEIGHTS

Book a meeting with a Cross-Border Specialist today to learn which solution fits your webshop and customers

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