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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor

HOW WE HELPED BRØNDSHOLM INCREASE SALES BY

442%

THROUGH STREAMLINED MARKETING

Woman holding a bouquet of light blue flowers
BRØNDSHOLM

CASE AND RESULTS

Brøndsholm has offered an exciting range of decor, interior design, artificial flowers, plants, and food to both Danish businesses and individuals since 1924. On top of providing high-quality products, Brøndsholm has also put a lot of effort and focus on their courteous, friendly, and proficient customer service.

In 2020 Brøndsholm wished to establish themselves in Sweden and therefore reached out to us for help. After four months of work, the results speak for themselves:

442%

increase in sales after succesful marketing campaigns
84%

customer satisfaction with customer service

"MakesYouLocal provided us with professional service and advice, which helped us develop our business in Sweden through native expertise and allowing our customers are able to communicate in their own language"

Irena Sibbern, CEO at Brøndsholm

 

Brondsholm-mockup tablet and mobile phone
Brøndsholm Instagram

442% INCREASE IN SALES

After just four months of focused work on their marketing strategy, Brøndsholm experienced a 442% increase in sales. This wasn't by chance; it was the result of a carefully crafted marketing plan. Using a multi-channel approach that included social media advertising on Facebook and Instagram, Google Ads, and Google Shopping, they were able to reach their target audience effectively.

By combining the knowledge of marketing experts, Swedish customer service agents, and Brøndsholm's team, they were able to fine-tune each of these channels to resonate deeply with local consumers. This targeted, multi-channel approach helped propel their sales to new heights and demonstrating the transformative power of a well-executed, localised marketing strategy.

 

84% CUSTOMER SATISFACTION

Brøndsholm's entry into the Swedish market was marked by a strong focus on customer service. Understanding that customer satisfaction is not just a metric but the image of a successful business, they wanted to make sure their customer service team were courteous, friendly, and proficient. In collaboration with us, we outlined the guidelines our agents should follow, from procedural guidelines to the desired tone of voice. This dedication to exceeding customer expectations paid off, earning them an impressive 84% Customer Satisfaction Score. The high score is a testament to their commitment to understanding the unique needs and preferences of their Swedish customer base, which has been a key driver in their successful market entry and scaling efforts.

 

Brøndsholm 84% CSAT Score
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