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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor
Employees at Vilnius office working on the computer

ACCESS A CURATED TECH STACK WITH EXPORTSTATION

Connect your systems for free

Connect your e-commerce systems with ExportStation to access curated technologies, e-commerce services, and knowledge to help you succeed abroad.

PLUG AND PLAY WITH THE BEST

E-COMMERCE SERVICES AND TECHNOLOGIES

ExportStation is a platform built to simplify e-commerce by allowing you to connect with an already established system of services and technologies. With ExportStation, your webshop can be easily connected with a range of solutions including translations, customer service, chatbots, and AI-powered customer service analytics - all with a single point of contact and at a much cheaper price than getting the services and technologies separately.

ExportStation

Exclusive access to curated selection of e-commerce technologies at discounted rates
Seamlessly submit content for translations by native experts in 20 countries
Consultation from native e-commerce specialists
Set up a customised customer service chatbot for your business
Optimise service using AI conversation tagging for valuable business insights
Explore e-commerce toolkits and resources
Sign up for free
FEATURES

Seamless translation submission

With ExportStation you get access to our translation infrastructure and professional, native translators. Simply upload your files for translation, specify the type of translation, choose between machine-translation, localisation, or co-creation, set a due date and click submit. We will translate your texts and notify you on completion.
Line drawing - phone + text

Chatbots as a service

Chatbots are an increasingly accepted and efficient way of providing better customer experiences.  Having connected your e-commerce system to ExportStation, our native chatbot specialists can develop a fully-functioning chatbot for you in just a few hours that allow you to answer most questions instantly. Did you for instance know that "Where is my order?" is the most asked question in customer service? With a chatbot, you can answer that question without having to involve people.

Our native e-commerce specialists will fully develop and maintain your chatbot to ensure continuous improvements and performance, allowing you to focus on other things.

AI powered conversation tagging

All webshops do customer service and most of those webshops want to use feedback from customers to become better at what they do and improve processes. Usually, however, this requires manual tagging, analysis, and interpretation of customer conversations, something that takes plenty of time and effort.

By connecting your customer service system to ExportStation, you can let all your conversations be analysed and tagged by artificial intelligence. This ensures high accuracy and consistency in conversation tagging, it saves you time, and allows you to route conversations to the best suited agent. With AI, you can spend your time improving your processes and customer experiences, without having to dig through customer feedback manually.

Customer Conversation Categories by Percent
a portrait of MakesYouLocals CEO Max

IS INTERNATIONAL EXPANSION IN YOUR PLANS?

Have a chat with our expansion specialist, Max

HOW TO

GET STARTED!

Our Onboarding Team integrates your e-commerce platform with our customer service tool - this way, our agents have the necessary knowledge at hand for consistent and high-level customer service. 

We advice you on how to best localise your shop and provides you with services such as a local return address, social media monitoring or terms and conditions, all based on your needs.

You will have an Account Manager and a Shop Responsible at hand, who both look after your shops performance and opportunities for optimisation based on all the data and experience we have at hand.

system-integrations