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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy
Market as a service

Test a new market with everything taken care of

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour
Social Media Management

Strengthen your brand by outsourcing your social media channels to local experts

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
A toddler with a hand made craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

How we helped Zizzi launch 9 fully localised webshops.

woman jogging at mountain sight
ZIZZI

CASE AND RESULTS

Zizzi, a Danish fashion brand, had a clear vision: to expand from one market to five within two years. With our support, Zizzi exceeded that, growing from one single webshop to nine localised webshops in Denmark, Sweden, Norway, Finland, the Netherlands, Germany, Belgium, France, and Austria. Additionally, we helped them establish their presence on the online marketplaces Amazon and Zalando.
 
We acted as a one-stop-shop for Zizzi's rapid expansion needs, ensuring quality translation of all content on the websites, making sure all newsletters were tailored to local audiences, and offered native customer service on multiple channels, Zizzi's story speaks of the growth potential that comes with doing localisation right.
9

Fully localised webshops with native customer service
30%

Reduction in customer service requests

"MakesYouLocal takes care of our customers and translations, helping us improve the customer experience"

Helle Vesterager Madsen, Marketing Director at Zizzi

 

Zizzi's webshop on mobile and tablet
Zizzi Markets
FROM 1 TO

9 MARKETS

Expanding across borders is both an opportunity and a challenge. Zizzi, with its fashion offerings tailored to specific segments, had the potential to resonate with audiences far beyond its initial market. They had clear ambitions of scaling and establishing a strong presence everywhere they went.
 
Doing so requires e-commerce experience and know-how, as every market has its nuances that are crucial to get right. From language to cultural preferences, we helped ensure that Zizzi's webshops were tailored to resonate with local audiences.
 
However, expansion does not stop with the webshop. In addition to providing fully native customer support on all channels and markets, we supported Zizzi with ongoing translations of marketing material and product texts, helped them establish themselves as a brand on Amazon and Zalando, and made sure Zizzi customers had the best experiences by handling the chat during Zizzi's live shopping sessions.

 
FROM SHOP OPTIMISATION TO

30% DECREASE IN CONVERSATIONS

In e-commerce, the efficiency of customer interactions is paramount. Every conversation holds the potential to either elevate the brand experience or detract from it. Zizzi recognized the importance of streamlining these interactions, not just for operational efficiency but to enhance the overall customer journey.
 
When handling customer support for Zizzi's webshops, we continiously analysed user interactions and gathered feedback to identify key areas of the webshop that were frequent sources of customer queries across channels and platforms. In collaborating with Zizzi, they could address these areas proactively, whether through clearer product descriptions, intuitive site navigation, or a more seamless checkout process, which allow for more seamless user journeys on the websites. This proactive problem-solving not only improved the customer experience but also reduced the relative volume of customer conversations in the different markets, while allowing Zizzi to grow its revenue.

 
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