Liewood's journey into Germany, France, and the Netherlands has been all about making shopping easy and friendly for everyone, no matter where they are. With MakesYouLocal they decided that everything should be on point. They now have teams from each country to handle customer chats, calls, and emails, so when you need help, you're talking to someone who gets the local scene and speaks the language. On social media they are speaking the local language and embracing the local culture as well. Using this native lens, they keep an eye on what customers like and don't like, which helps them make their online shops even better.
And it's not just about talking the talk. We help Liewood with their trustmark management on their German site, facilitating the contact between customers on their Trusted Shops page, so local trust can be nurtured. We ensured their pages were up to high standards in the different markets prior to launch, while we also tuned their terms and conditions to fit with the local legislation.
Through this deep webshop localisation Liewood ensures that all their new customers in their new markets can feel right at home on their sites right away.
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