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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor
Employees laughing

CAREER IN E-COMMERCE

Map of Europe with MakesYouLocal office locations
WE HELP BUSINESSES

SUCCEED ABROAD

E-commerce is growing with 2-digit rates across Europe. Now is the time to kick-start your international career at MakesYouLocal!
 
We are looking for someone with curiosity towards e-commerce, positivity and a willingness to learn. We offer both positions that require e-commerce experience, and positions where you don’t need to have had experience just yet. In either case, we will provide you with thorough training and will elevate your knowledge to the next level.

PERKS

AT MAKESYOULOCAL

Training & career development
We support your growth with frequent 1-1 meetings and tailored training.
Flexibility
Whether you have a doctor's appointment or need to take care of a sick child, we understand that sometimes schedules have to change.
Work while travelling

A lot of us have family far away, and we trust that you can also work from home once in a while.
Social events

Parties and social gatherings are great ways to form lasting friendships.
Healthy snacks
We will make sure you get healthy snacks and refreshments during the day together with your colleagues.
Great surroundings & equipment
We believe working should be smooth, efficient and comfortable. Enjoy a cosy office and ergonomic work environment.
STILL WONDERING ABOUT

WHAT DO WE DO?

  • Employees listening and laughing

    Our international colleagues help webshops succeed

    all around Europe. We do this by guaranteeing top-notch customer service, excellent webshop translations, native-level localisation, monthly reporting, and growth & marketing services.
  • Employees working

    Our three main departments consist of

    • Customer Success, consisting of country teams with native speakers responsible for helping our clients’ customers, as well as account managers reporting back to our clients on a monthly basis. 
    • Onboarding, taking care of our clients’ needs and setting up smooth processes for them.
    • Client Marketing, helping our clients with marketing strategies in several countries and marketing channels.
  • Employees_work_fun

    Our employees support each other

    across offices located in Copenhagen, Vilnius, Berlin and Brno, and work together across teams to ensure that our clients can thrive while expanding their e-commerce business abroad.

SEE ALL OPEN POSITIONS

Join us!

NO MATCH?

We are always looking for talent.
Feel free to send us an email at job@makesyoulocal.com with your contact information, CV and a short resume. We will get in touch with you.

Contact us today