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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy
Market as a service

Test a new market with everything taken care of

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour
Social Media Management
Strengthen your brand by outsourcing your social media channels to local experts
We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
little girl holding a handmade crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor

RESOURCES

Find the latest news, toolkits and inspirational stories to help you succeed in the world of international e-commerce.

Start exploring:

E-commerce Toolkits
Stories
Video on demand
Visuals of a whitepaper

Download your "Voice of Customers" whitepaper

In this whitepaper, you will find insights from 787,052 customer service interactions across 300+ webshops, revealing key trends and challenges for 2025, along with actionable recommendations to improve your e-commerce strategy.

  • The biggest trends shaping e-commerce and customer service in 2025

  • What customers are saying and how to leverage their feedback

  • Practical recommendations for refining your strategy and customer experience

Get your E-commerce Toolkits

INTERNATIONAL E-COMMERCE

In this guide, you will find our best tips and recommendations to help you start your international webshop venture.

 

Read more →

LOCALISE YOUR MARKETING CONTENT

Tailor engaging marketing campaigns with Local Marketing Guides for 12 countries

 

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GET YOUR MARKET FACTS STRAIGHT

Explore consumer spending, e-commerce trends and the online shopping landscape across key European markets.

Read more→

THE REPORT

Get the best learnings and brand journeys from e-commerce professionals across Scandinavia and the Baltics.

Read more →

THE VOICE OF CUSTOMERS 

In this whitepaper, you will find insights from 787,052 customer service interactions across 300+ webshops, revealing key trends and challenges for 2025, along with actionable recommendations to improve your e-commerce strategy

Read more →

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Featured Stories

Think like a Finn with global super brand Skechers 

If you don’t own a pair of Skechers yourself, you definitely know someone who does. Founded in California in the early 90’s, Skechers grew into one of the biggest shoe brands on the planet and remains as popular as ever today...

Video on demand

Meet leading European E-commerce Professionals sharing their insights on expansion, marketing and and operating successful webshops abroad. 

Podcasts

Join our colleagues as we talk about international e-commerce with leading digital agency in Poland, Media4U. 

In this session, Henrik Hansen shares his insights on e-commerce across Scandinavia. 

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STAY ON TOP OF THE E-COMMERCE GAME WITH

Monthly Tactics

Join our community of E-commerce Professionals and Brand Owners, and receive a monthly email with insights on e-commerce, market expansion and growth tactics.