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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
toddler with a home made crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor
two employees sitting at their desks and discussing

AMAZON

A RELEVANT SALES CHANNEL

Amazon is by far the biggest marketplace across Europe - and complex to navigate without specific expertise.

Amazon Market Scan

Understand the competition on Amazon! Can you match the prices and delivery terms required for visibility and sales? Let us help you find the answer.
Account Registration

Use Amazon for branding by enrolling with Amazon Brand Registry and create a customised experience with a Storefront.
Product Listings

Well written texts and optimised keywords done by native Amazon savvy translators will increase product visibility and sales!

 

 
Amazon Marketing
Our experienced marketing team can help to give your brand and products visibility on the platform.
Your Brand
Let us make sure your brand is registered correctly on Amazon and that products are under your control and presented in your Amazon Storefront
Customer Support
Experienced and trained agents take care of your customers like they were their own, on weekdays and weekends.

THE CUSTOMER IS KING!

Amazon's primary asset is happy customers. They put customers first at all times meaning you have to as well.

Let us help you impress customers with native customer service, during weekdays and weekends.

This will lead to great reviews which will further accelerate your sales. At the same time, you will meet the strict requirements from Amazon.

Buy online
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IS AMAZON THE RIGHT PLACE?

There are a lot of different marketplaces out there, and while Amazon is by far the biggest in Europe, you should consider your options carefully before you launch your products on Amazon - or on one of the many other possible platforms.

Do they have the target group you are looking for and are they used to buying your type of products on the marketplace?

There can also be a significant difference in the cost of selling as well as the requirements defined by the marketplace. 

“Amazon is unquestionably one of the most important players in the e-commerce world. You can look at them as a threat or you can look at them as an opportunity, just make sure you take a look!"

Max Riis Christensen, CEO, MakesYouLocal

WANT TO KNOW MORE?

CONTACT US