In the fast-paced world of B2B commerce, Vetnordic's story stands out as truly inspiring. In just three months, Vetnordic expanded its operations to four foreign markets, increasing order volume by an impressive 93%.

Vetnordic is on a mission to supply veterinarians with great products and support while eliminating the complexity of the traditional industry. This is done by offering an online platform from where veterinarians can order new supplies.

While Vetnordic's mission is the core offering, the success story is partly due to their strategic choice to externalise all first-line B2B customer support to native e-commerce specialists. That way, Vetnordic's core team gained the freedom to focus on fine-tuning the e-commerce platform and the execution of marketing strategies, while our customer service agents ensured a personalised and local client journey from start to finish.

Vetnordic's story isn't just about growth; it's about a unique and tailored experience for their clients at every step of the way.

As Vetnordic's dedicated support team across local markets, our role is tailored to their needs, yet crystal clear. We advise on:

• local market preferences
• effectively handle customer support
• provide feedback to improve the webshop's processes