Customer Service Pricing Structure

Pricing

Pricing build to scale with you

Our pricing has two parts: a monthly platform fee and a price per customer conversation. The platform fee is set by how many markets we handle for you. The conversation price is set by how that contact gets resolved - whether a native specialist handles it, AI assists, or it is fully automated.

The more contacts move to automation, the less each one costs. Solve the root cause of a recurring question and there is nothing to charge for at all.

By number of markets

MONTHLY PLATFORM FEE

Every tier gives you the same foundation - the technology your native specialists work from, the Customer Insights platform, and ongoing optimisation as your operation grows. What changes is the number of markets, not what you get access to.

Showing pricing for Western Europe

1 market

Launch

€1,000 /month

Everything in place to start handling customer service in one market, from day one.

2-4 Markets

Scale

€2,000 /month

The same foundation built to cover 2-4 markets.

5+ Markets

Enterprise

€5,000 /month

The same foundation, built for operations across 5 or more markets.

Per-conversation pricing

Every conversation is priced by how it is handled

You pay less as AI and automation take on more. And when we fix the reason a customer contacts you in the first place, there is nothing to charge at all.

€4.50

Human Support

A specialist handles the conversations from start to finish.

€3.00

AI-assisted

AI handles the first step; a native specialist steps in to close it.

€1.20

Fully Automated

Resolved from start to finished by AI, no native specialist involved.

€0

Prevented Contact

The question was answered before the customers needed to ask.

The right setup depends onwhich markets you are in

Each market you sell in is covered by native specialists who know that country specifically. Not the same person switching between languages - someone with knowledge of how customers there expect to be helped.

Max Riis Christensen CEO

Book a meeting Send us an e-mail

A team of specialists for
all your markets

Our native specialists sit with us. We hire them, we train them in your product catalogue, and we make sure there is always someone available when volume goes up or someone is off sick.

That is our responsibility to manage, not yours. Before we start, we set up the rules together. Which contacts should go straight to a native specialist, and which should be handled by automation first.

For Sephora in Denmark and Sweden, that meant automating customer service conversations saving €3,000 monthly.

You get one fixed contact person on our side who joins your status meetings and keeps you up to date across all your markets. Outside of that, your customer service operation runs - with the team, the tech and the rules in place.

€3k Saved per month

Read the case her →

Special Feature

Where would we start with your setup?

Answer a few questions about your markets, channels and tools, and we will send you a report that shows exactly that. Where things are already working, where there are gaps, and where a native specialist should be stepping in instead of automation.

We will walk you through what a setup would look like based on your markets and your volume.

It is the easiest way to go from "this sounds interesting" to "here is what it would look like for us.

Get your CS review →

We are

Trusted by strong brands

Frequently asked questions

Want to learn more about our fully managed setup?

What is outsourced customer service?

When you ousource your customer service it means that you get a dedicated team of native specialists trained in your products, who represent your brand the way you want them to. They sit with us and we handle everything that comes with running a customer service team - but the setup is built specifically around your business.

You stay in control of the rules and how much is automated. We handle the rest.

How do AI and native specialists work together? Not every contact needs a native specialist.

A question about delivery status can be answered automatically. A complaint from a customer probably should not be. We set the rules together from the beginning and continue to do so - which contacts go to automation and which go straight to a native specialist. The setup can change and be adjusted as we go. Because as patterns change, we can easily adjust and train.

The goal is that a native specialist is spending their time on the contacts where they actually make a difference.

What does it cost to outsource your customer service?

Our pricing has two parts.

The first is a monthly platform fee set by how many markets we handle for you.

The second price is per conversation based on how that contact gets resolved.

The more contacts that move to automation, the less each one costs. That also means that we work according to the saying "No customer service, is good customer service" as we want to try and remove all friction in your customer journey.

The fastest way to get a specific price is to book a meeting. Max willl walk you through an example based on your volume and markets.

What is preventive customer service?

The best customer service is "no customer service".

Preventive customer service means looking at why customers contact you and fixing it at the source. A confusing return policy or missing product descriptions, or a delivery update that never arrived. When we solve those things along the way, contact volume goes down and your customers get answers just by looking the right place. Or even better before they even have to ask.

Have more questions? Contact our team →

Customer service