Find the gaps in your customer service setup

Our Customer Service Review gives you a report that covers your full setup across markets. You get a full report with all the insights gathered one place: channels, tools, automation and how you handle things across your customer journey.

So instead of "we should probably do something about this," you can say "we can see here that we need to address this - because.".

You just need to answer a few questions and you will get a data-driven report back - built on what we have seen working with e-commerce brands since 2010.

Fill in the form to the right and we will take it from there.

We will then set up a free, no-obligation walkthrough with one of our specialists to look at all the insights with you →

Let our specialists take a look at your customer service setup.

Answer a few questions and a specialist will tell you exactly where your growth potential is.

Step 1 of 4

Tell us about your shop

The more accurate your answers, the more useful the review...

Your domain

Please enter your domain

Monthly orders — how many orders do you ship per month?

Please select a range

Customer Service Channels (select all that apply)

Live chat

Phone

Social media (Facebook, Instagram)

Chatbot / self-service

Please select at least one channel

Step 2 of 4

What do you use AI for in customer service today?

Select everything that applies — even partially...

Select all that apply

Order status & tracking

Customers asking where their order is

Returns & exchanges

Initiating and managing return flows

FAQ & product questions

Answering common questions without agent involvement

Routing & triage

Sorting tickets to the right team or language

Agent assistance

AI suggesting replies or summarising for live agents

Translations

Handling conversations across multiple languages

Analysing tickets

Using AI to identify patterns and insights in your CS data

We don't use AI yet

Everything is handled manually by agents

Please select at least one option

Step 3 of 4

Your setup & markets

We use this to evaluate what's actually possible...

Primary CS system

Target markets (select all that apply)

Step 4 of 4

Almost there

Your data is ready to be reviewed. Enter your details and a specialist will reach out.

First name

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Last name

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Work email

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Phone

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Our expansion specialist will review your setup and reach out within 1 business day. No generic follow-up — an actual analysis of your CS, based on what you've shared.

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CEO & Expansion Specialist - will be in touch within 1 business day

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What you will learn

Are you thinking about entering a new market?

Our report gives you the insights to find the right starting point for entering new markets - or to identify where your customer service can be improved. We walk you through the areas that determine whether a launch succeeds: market viability, localisation, translation, technical setup and visibility.

What to prioritise before entering a new market

The technical gaps that slow down international growth

What local shoppers expect - and how to meet it

How your setup either builds or breaks trust across markets

Community

Join our community – get insights straight to your inbox

Tips, cases, and toolkits from native e-commerce specialists across 21 markets.

Tips and tricks to help you build trust abroad
Cases and insights from native e-commerce managers
Interviews, case studies and toolkits that you can apply to your business

Explore

Explore our resources for international growth

See all resources →

Guide Get Started Guide Our guide to International E-commerce and how to launch your international webshop

Guide Content Guide Get localised marketing tips and important dates across 12 European markets

Guide AI in CS Get seven lessons based on insights from 700,000+ conversations across markets.

Magazine Our Magazine Get Succeed Abroad - The Magazine filled with the best tips on international expansion

Data sheet Market Fact Sheet Exploring consumer spending and e-commerce trends across 12 European markets

Want to learn more?

Frequently asked questions

What is a Customer Service Review? Our Customer Service Review is a structured assessment of your current customer service setup and your customer journey - covering channels, tools, automation, and customer contacts across markets.

Our Customer Service Review generates a data-driven report built on patterns we see in our own data. The purpose of the report is to get the very first learnings on how to expand or scale your customer support.

How do you test a new market before committing?

Before entering a new market, you should take a look a your current setup: how is your payment methods? Who is your local carriers? Does the return process meets local expectations?

A structured review of your current setup helps you identify the gaps before you invest - you can also download our guide "Get started to International e-commerce" to get more insights on how to succeed on new markets.

Where can AI support your customer service team? We like to talk about the 30% and the 70% of automations and AI in customer support. AI can be used for many things, but is exceptionally good at handling what is predictable and repeatable - order status, return policies and tracking.

The points in your customer journey that follow a clear pattern and can be resolved fast. What AI does not handle well is the conversation where something has gone wrong. That remaining 30% - complaints, pre-purchase questions, cross-border issues - is where a human still makes the difference.

How do I build a better self-service help centre?

Start with analyzing your customer contacts. Find the questions that come up most often, the questions that are repetitive. The goal is not to answer more questions. It is to make fewer questions necessary.

Look at where customers get stuck in their journey - the points where they drop off or leave without buying. Most of those moments are predictable. Fix the small friction before customers notice it, and you reduce contact volume while improving the experience.

What makes this work is a help centre built on your data. One that answers the questions your customers actually ask.

Still have questions? Contact our team →