Blog

Succeed abroad: our insights

Succeeding abroad is rarely something you take on as a one time thing in your strategy. Most brands get there by learning from others, adapting as they go, and occasionally taking a step back before moving forward.

That is what we write about. Our native specialists and e-commerce experts share what they see across European markets every day. Interviews with brands who have been there, and practical knowledge you can use when you are figuring out your next market.

Customer Service

Aug 18, 2026Tobias Riis Christensen

What should an AI do when it cannot find the customer's order?

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Customer Service

Feb 25, 2025Tobias Riis Christensen

Enhance customer experience in 2025

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Customer Service

Jan 3, 2025Tobias Riis Christensen

Why outsourcing makes you win in international e-commerce

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Customer Service

Jul 7, 2023Tobias Riis Christensen

The fear of losing touch with customers and how to stay connected

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Customer Service

Jan 26, 2023Max Riis Christensen

The future of customer service: cost reduction and improved experience

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Get insights like thesestraight to your inbox

Guides, market insights, interview from brand and pr - from specialists who run international e-commerce every day. Once a month, we gather the best of it into a letter for e-commerce professionals working on international growth. We share it because being a trusted partner means sharing what we know. The people writing it are the same ones advising brands on their next market move.

Join 3,000+ e-commerce professionals who get our market insights, brand stories and practical guides every month. You will also be among the first to hear about our upcoming events.

Frequently asked questions

If you do not find what you are looking for, you are more than welcome to reach out to us. Otherwise, we have gathered some additional information about out blog, interviews and newsletters here:

What can I read about in your blog? In our blog posts we cover topics relevant to e-commerce brands working across borders. You will find interviews with brands like H&M, MakeNordic, Rugvista and Mini A Ture, market insights to help you succeed with localisation and translation, and articles focused on automation and customer service. There is something useful whether you are just starting out internationally or already operating in several markets.

How do I enter a new market? A good starting point is getting a clear picture of where your e-commerce or webshop is today. We recommend beginning with a review of your current webshop or a gap analysis that maps your setup against the requirements of the new market. You can read more about the various ways to analyse a new market or how to review your current setup here.

We have also created a space for you with a lot of resources to help with everything from a "Get Started Guide" to a "AI in customer service". Find more of our resources, but if you would rather talk it through with us first, we are happy to help.

Do you have a newsletter?

Yes, we have a newsletter. We call it "Succeed Abroad - The letter".

Once a month we send a letter with articles, market insights and specialist insights directly to your inbox. Sign up and you will also be among the first to hear about our upcoming events.

Can I sign up for your events?

We run events throughout the year on e-commerce, internationalisation and entering new markets.

We also partner with other brands from the industry with the same interest in helping and sharing knowledge with e-commerce brands.

We share all upcoming events on our website and socials, so you can secure your spot before they fill up.