Customer Service on the US market

You already know how we work
Now our setup covers the US

We have been building local customer service across European markets since 2010. Now we are bringing that same setup to the US - native specialists, local knowledge. Giving your customers the same service level they already expect from everywhere else. The US is a market many of our clients are already committed to, and this is how we make sure their customers feel it:

AI ENGINE

AI when possible

Our AI engine as you know it is always included. Repetitive questions handled instantly, around the clock - order status, returns, delivery times, and immediate answers.

NATIVE TEAMS

Humans when needed

Native English-speaking agents on e-mail, phone and live chat until 16:00 East Coast and 14:00 West Coast. The questions that are high value and need real judgement are handled by native specialists

ONE PARTNER

One partner, all markets

The US works exactly like your European setup - same quality, same reporting. Every conversation is logged and AI-tagged in the same report and view as the rest of your markets.

Why live support
and natives matter

Your customers in New York deserve the same experience as your customers in Berlin or Copenhagen. Questions about sizing, delivery times, duties and returns come from people who have not bought yet.

now we can help you make sure your customers in the US get the same quality and speed as on your other markets. Our native specialists know the US market, speak the language and understand how American customers shop and communicate.

They are there with live support when your customers have a question. Because if nobody answers, or the wait is too long, they just move on.

Most good things start with a conversation

Lets start there. Send us your questions or book a short meeting with one of our e-commerce specialists - we will help you work out where to start and what makes sense for your business.

Max Riis Christensen CEO, MakesYouLocal

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Frequently asked questions

Got questions about our US customer service?

What hours does your US customer service cover? We cover customer service up to 2 PM Eastern and 4 PM West Coast time, so your customers get help during their working day without waiting overnight for a response.

Can we run US support alongside our existing markets? Yes. The setup mirrors what you already have in place for your European markets, so you get a consistent service experience across all the markets you sell in.

What is live support and what do you get? Live support on US hours - email, phone and live chat until 4 PM East Coast and 2 PM West Coast, weekdays.

AI and human setup: AI handles repetitive questions instantly. Our native specialists take everything that needs a real human.

Full conversation insight - AI tagging across every conversation, so you understand what stops customers from buying.

One partner, all markets - the US works exactly like your European setup. Same quality, same reporting, same client specialist contact point.

How do we get started? MakesYouLocal have been building local customer service setups across European markets since 2010, so the process is well tested.

The first step is a short conversation about your US setup and what you need - from there we put together a concrete plan and get things moving.

Are not already working with us on other markets? That is fine too. If the US is your next move, just something you are thinking about, is your only market or so - we are happy to have an early conversation about what your expansion could look like and how we can support it.

Have more questions? Contact our team →

Now supporting the US market

You already know how we workNow our setup covers the US