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The team behind

your European growth

When you work with MakesYouLocal, you get native specialists, client specialists, and tech experts who work together across your markets. People who spot the things you have not noticed yet and flag the issues before they become problems,

AI handles the volume. Native teams handle the quality. 

Book a meeting →

E-commerce speacialists working together on their laptops

Specialists

The team you get when you work with us

Our native specialists are natives. They handle your customer contacts and bring local understanding to every conversation and decision - not just language skills, but the kind of knowledge that only comes from growing up and shopping in a market. They are trained in your products and your brand, and they approach every task with care and an important skill: critical thinking.

Alongside them, your e-commerce and client specialists keep the broader picture in view. They follow performance across your markets, meet with you regularly, and make sure everything is running as it is set up to. 
We are also backed by our tech specialists - the foundation the whole setup runs on. They build and maintain the automations, integrations, and AI tools that keep your customer service running efficiently as you scale.
They work quietly in the background - but what they build is what makes it possible to operate across markets without a complex and slow setup.

We are particular about who we hire because we need people with the ability to handle high-value moments for your brand, and we have a culture that give them the right set of skills to be able to do that.

Meet one of our
native specialists

Jacob is one of our client specialists. In this video he talks about what his role involves - the status meetings, the market updates, the conversations that happen between the big decisions. He is the person who keeps track of what is going on across your markets so you do not have to. The one who calls you before something becomes a problem.

Get to know him here - and book a meeting with us to learn more about how we can help you get started.

Portrait of Max

Ready to meet your team?

Talk to Max about what the right setup looks like for you.
Max Riis Christensen CEO, MakesYouLocal
Book a meeting → Write us an email →

Why native specialists make a difference

When you sell across multiple European markets, you are operating in places you did not grow up in. And there are things you will not catch yourself - a return policy that is technically correct but feels off to a local customer, a checkout flow that works but does not match what people in that market are used to, a tone that is translated but not correct.

That is the problem native specialists solve.

Automation and AI can handle a lot. But when a customer has a problem and needs to talk to someone, that conversation is very important - and it makes a huge difference that it is in the right language, with someone who understands the context. Getting that to work well across multiple markets takes coordination and expertise.

Team working together
Max interview

resource

Local marketing guides written by our specialists

Marketing across many markets is hard to get right. Take Mother's Day. In Norway it falls in February, in France at the end of May. If you plan one campaign for every market, you will miss one of them.


Our content guides give you a full-year marketing calendar for 12 European markets, with the local holidays, shopping days and insights you need to plan campaigns that fit each market.

 

Each guide is written by our native e-commerce specialists.  

Download the guide →

Frequently asked questions

Interested in knowing more about the people behind MakesYouLocal

How do you make sure your team understands our brand? We have a proven onboarding process that we follow and use every time we have to onboard a new client. 

In that process we start by learning how your business works - your tone of voice, your products, your customer journey, and the tools you use. Before anything goes live, we build a shop manual that covers everything our team needs to know about your brand. It is the document that makes sure every customer contact feels like it comes from you.
Who is my main contact at MakesYouLocal?

You have a dedicated client specialist who is your main point of contact. They run regular status meetings with you, and keep track of what is happening across your markets.

 

Read more about MakesYouLocal here.
Can we automate our customer service?

We use automation and AI to handle repetitive contacts, reduce response times, and make sure questions are resolved without a human in the loop. But when a customer has a problem - a missing order, a complaint the conversation needs a person.

Automation works best when it sits alongside a strong human setup. It should not completely replace humans when your customers still want to talk to a native.

Read our case about Rapunzel of Sweden and how they balance automation and humans.
What is a Native specialist? A native specialist is a customer service agent recruited from the market they cover. We have native specialists across more than 21 European markets, covering languages from Danish and German to Romanian, Croatian and Finnish - all based across our 3 offices.
Have more questions? Contact our team →