When outsourcing your customer service to us, we provide you with a skilled and experienced customer service team that will take care of your customers in their local language.
Our starting point is a thorough introduction to your shop and product range so we understand your processes and products well. In our customer service work, we focus on responding quickly and correctly when your customers need help. This ensures an efficient workflow and a cost-conscious solution without unnecessary emails and calls.
Here is how we start up customer service:
Handling returns can be a key competitive advantage when selling abroad. Your new customers will compare your return policy with local players and consider price and simplicity before making a purchase. The return services offered by your distributor are not always the quickest and most efficient and this is where we can help.
Here is how it works:
Operating an online shop in a new country requires continuous maintenance. The front page needs to be updated, newsletters have to be created and the usability and functionality of the shop must be followed closely. While this is not a full-time job, you need someone to take care of these tasks who understands the market, speaks the local language, and knows a lot about e-commerce.
By providing you with a shop manager from our team, we can help you solve these shop management tasks. Our shop manager will be your point of contact and will handle all changes, updates and tests in your shop.
The process will be determined based on your individual needs and will be settled based on hours spent or a fixed budget.